Tag Archive for: War On Pagers

War on Pagers: Better Informed with RCare Mobile™

Screen Shot 2016-04-27 at 5.34.15 PMSomeone in your senior housing community needs help and triggers your nurse call system. Pagers go off, telling your staff that assistance is needed.

Did you spot the problem? It’s not enough for the CNAs to know who needs help. They still don’t know what the situation is. Nor do they know which of them is to respond to the call.  When you replace your pagers with RCare Mobile™, caregivers are empowered with information: the caller’s name, photo, location, important medical facts, even personal preferences. And they can know which of them is responding.

Not only is your CNA going to show up with the right resources and equipment with no duplication of effort, the quality of contact is transformed. Receiving assistance from someone who not only knows you by name, but also knows that your grandson got married recently, makes a real difference. That difference will be reflected on your resident satisfaction surveys.

Information empowerment isn’t just for CNAs. Community managers and directors of nursing will know a whole lot more with RCare Mobile, too. Which caregiver responded? How long did it take? How long were they there? Which services were provided? Detailed reporting leads to new insights, helping you better manage staff and increase efficiency community-wide.

There’s never been a better time to ditch your pager system. RCare: winning the #WarOnPagers, one community at a time.

RCare War on Pagers: If Everybody Is Responsible, No One Is Accountable

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Shouting “Call 9-1-1” to a crowd of onlookers in a medical emergency doesn’t work. Instead, it’s better to identify a specific individual to make the call. Why? Because if you don’t, the call might not get made. Scientists call this the “bystander effect” or the diffusion of responsibility. When everybody is responsible, no one is accountable.

This is one of several reasons why pager systems are inadequate for senior housing communities. When a resident needs help, every pager goes off. Who’s accountable for responding to that call? No one knows.

With RCare Mobile, accountability is guaranteed. When the call for help goes out, the nearest available staff member responds using the “I Got It” feature to let other staff know that they are handling it. Now you know who is accountable, every time.

Find out more about RCare Mobile and RCare’s War on Pagers.