That is not the question. The question is When?

It’s your first week on the job for a small caregiving staff at a 50-bed skilled nursing community. The intimate and family-like feeling of the community is what drew you in to begin with. And so far, you have met almost all of the residents and you like the small team of carers that you work with.

But, there is one thing that is frustrating to you. When multiple calls come in from residents, you are given no information on what to expect, what to bring and how urgent it is. On this Saturday evening, you receive two calls within minutes of each other, from Rooms 101 and 134. It could be a fall, a request for help to get out of bed or just someone needing a glass of water. The readout on the caregivers’ pagers simply shows the time of the call with a room number. You wonder whether someone is already handling the calls or perhaps most importantly, which resident do you prioritize to check on first?

The problem is that you need some more information to properly prioritize the calls. But you just don’t have it. You don’t know if it’s an emergency, or the resident history, or what to bring along, or if they happen to have allergies you should know about. You’re stuck in an impossible situation. You know you can’t possibly provide the best care without having the facts. So what to do?

Well the call from Room 101 came in first, so that’s the one you answer. But, your coworker is also there when you get there. Turns out Ruth accidentally pressed the button. Now two of you have responded to this non-emergency situation simultaneously, while Henry in Room 134 has slipped in the bathroom, is extremely frightened, and nobody is there to assist him.

If you work in a larger facility, you may have the benefit of a high-tech call system that can help you sort that all out. High-end advanced nurse call systems, like RCare’s flagship solution called the RCube, sends you all of the information you need to various communication devices, lighting platforms or even to nurse call console stations. Communities can go one step better and use secured, encrypted mobile devices such as the RCare RPhone to securely receive all information and have two-way communication between the caregiving staff, administration and even to the residents.

You can talk to the resident, gauge the situation, bring the correct supplies, reassure that you’re on the way, and prioritize. These RPhones also allow caregiving staff to claim responsibility using the “I Got it” feature, informing the rest of the staff that you’re responding to this call, eliminating duplicate efforts and ensuring accountability.

But because you work in a smaller facility, you simply don’t have this kind of high end technology. Instead, you are stuck with a low-information nurse call system that gives you beeping pagers and loud intercom messages. It’s really not fair to your residents and to the caregivers striving to provide top-notch quality care. So, If the technology is available, why don’t smaller facilities use it? It’s because high-end, advanced nurse call technology is simply unaffordable for small campuses.

Well, that is until now.

Introducing the RCare BCube: Best Little Nurse Call System Ever. Designed, customized and scaled for the smallest skilled and assisted living communities, with all of the features of the big time advanced nurse call systems, at a fraction of the price. Now, even the smallest senior living communities can afford to have the best nurse call technology for their staff and their residents.

So to BCube or not to BCube?

That’s never been the question. The real question is, how soon can I get it installed?

The RCare BCube. All the monitoring, communication and reporting features of our large flagship RCare advanced nurse call system, scaled and priced for a smaller facility.