Tag Archive for: rphone

QAPI

Qapi program for nursing homesIf you’re in skilled nursing, you’re probably in the process of figuring that out right now. Because, as you know, QAPI is the new CMS law of the land.

According to the Center for Medicare and Medicaid Services (CMS), “QAPI is a data-driven, proactive approach to improving the quality of life, care, and services in nursing homes.” It starts with quality assurance (QA), the steps facilities take to meet quality standards and regulations. Then it adds performance improvement (PI). QAPI (QA and PI together) is meant to help facilities meet minimum regulatory quality standards, and then to make the quality of services even better.

Does Your Nurse Call System Matter for QAPI?

ABSOLUTELY!

Central to QAPI is the satisfaction of residents and their families, and call response time is a great place to start. Do your residents trust that when they request help it will come quickly and will address their needs? Or do they wait, frustrated or afraid, wondering how long before help will arrive?

Built into every RCare system is the RMetrix reporting and analytics package that lets you track call response times, so that you can assess your current status, and set target goals.

  • What is an acceptable amount of time for a client to wait for help and what isn’t?
  • How well are you doing at staying inside that acceptable range?
  • Are your staffing levels right for each place and time?

With RCare, you can track call response time for the organization, or filter it by:

  • Group – facility, wing, hallway, or whatever grouping makes sense for your community.
  • Time – to see how things are going by shift.
  • Enterprise – For large organizations, Enterprise RMetrix lets you evaluate response times across your entire organization at as broad or fine-grained a level of detail as you need.

Frequent caller reports let you see:

  • Who is calling?
  • Are the calls primarily from just a few residents?
  • Are call numbers higher on one shift or in one part of your facility?

RPhone and The Resident’s Experience

Best describes qapi program

  • RCare’s integrated HIPAA-compliant mobile handset, the RPhone, has the unique “I got it” feature that helps both residents and staff. It lets a staff member claim a call that comes through, preventing unclaimed calls, and preventing duplication of effort, which helps make the best use of your staff’s time.
  • It provides personalized information about the resident, so that staff can offer greater personalization and comfort, even if the caregiver or the resident is new. It allows staff members to phone the resident directly to let them know help is on the way, and allows them to find out more information about what is needed.
  • With the RPhone, care staff check in when they arrive at the room, and check out when they leave. They can record the services performed during the call. This is powerful information for your quality teams, as they try to understand more deeply the processes they’re working to improve.
  • The powerful RMetrix reporting helps you identify specific calls that fall outside the norms, to help you investigate potential problems and get to their root cause.

Your Organization’s Other Services:

Your QAPI program must address all services provided by your facility and thus extends to all departments.That’s another reason RCare’s call system is so powerful. Staff across the facility benefit from the system, and residents never need to pull a cord.

  • Passive sensors integrated directly into the system can monitor temperatures of every room and send alerts if temps stray out of the normal range.
  • Integrated water sensors report flooding or overflows.
  • Universal contact sensors report doors that are open when they should be closed, or closed when they should be open.
  • Refrigerator temperature sensors continuously check and record temps, and send alerts for temperatures out of the safe range.
  • Smoke detectors, integrated right into the nurse call system, so everyone is alerted if there’s a problem in a room.

By now, you should have your written QAPI plan in place, and implementation should have begun. As you plan your performance improvement projects, it’s critical to have objective performance measurements of where you started, where you want to go, as well as the ability to monitor the effects of your changes. You need data to evaluate where you have opportunities for improvement, and where you’re exceeding expectations. You need to measure progress, and to provide insight to investigations of where problems persist. Root Cause Analysis provides the most insight when it’s evidence-based and drawn from reliable data.

RCare is more than a nurse call system. Add RCare to your QAPI! Contact us today.

Best Little Nurse Call System

That is not the question. The question is When?

It’s your first week on the job for a small caregiving staff at a 50-bed skilled nursing community. The intimate and family-like feeling of the community is what drew you in to begin with. And so far, you have met almost all of the residents and you like the small team of carers that you work with.

RPhone for the BCube has the I Got It Feature

The RPhone, with its unique “I Got It” feature

But, there is one thing that is frustrating to you. When multiple calls come in from residents, you are given no information on what to expect, what to bring and how urgent it is. On this Saturday evening, you receive two calls within minutes of each other, from Rooms 101 and 134. It could be a fall, a request for help to get out of bed or just someone needing a glass of water. The readout on the caregivers’ pagers simply shows the time of the call with a room number. You wonder whether someone is already handling the calls or perhaps most importantly, which resident do you prioritize to check on first?

The problem is that you need some more information to properly prioritize the calls. But you just don’t have it. You don’t know if it’s an emergency, or the resident history, or what to bring along, or if they happen to have allergies you should know about. You’re stuck in an impossible situation. You know you can’t possibly provide the best care without having the facts. So what to do?

Well the call from Room 101 came in first, so that’s the one you answer. But, your coworker is also there when you get there. Turns out Ruth accidentally pressed the button. Now two of you have responded to this non-emergency situation simultaneously, while Henry in Room 134 has slipped in the bathroom, is extremely frightened, and nobody is there to assist him.

RCare's Pretty Pretty Pendant and the BCube

Pretty Pretty Pendants work with any RCare nurse call system, including the new BCube for small facilities

If you work in a larger facility, you may have the benefit of a high-tech call system that can help you sort that all out. High-end advanced nurse call systems, like RCare’s flagship solution called the RCube, sends you all of the information you need to various communication devices, lighting platforms or even to nurse call console stations. Communities can go one step better and use secured, encrypted mobile devices such as the RCare RPhone to securely receive all information and have two-way communication between the caregiving staff, administration and even to the residents.

You can talk to the resident, gauge the situation, bring the correct supplies, reassure that you’re on the way, and prioritize. These RPhones also allow caregiving staff to claim responsibility using the “I Got it” feature, informing the rest of the staff that you’re responding to this call, eliminating duplicate efforts and ensuring accountability.

Around half of all skilled nursing facilities in the U.S. have fewer than 120 beds. That’s a lot of hard-working, compassionate caregivers who have inadequate tools to provide care, and a lot of seniors who don’t benefit from new caregiving technology and improved response times.  

But because you work in a smaller facility, you simply don’t have this kind of high end technology. Instead, you are stuck with a low-information nurse call system that gives you beeping pagers and loud intercom messages. It’s really not fair to your residents and to the caregivers striving to provide top-notch quality care. So, If the technology is available, why don’t smaller facilities use it? It’s because high-end, advanced nurse call technology is simply unaffordable for small campuses.

Well, that is until now.

Introducing the RCare BCube: Best Little Nurse Call System Ever. Designed, customized and scaled for the smallest skilled and assisted living communities, with all of the features of the big time advanced nurse call systems, at a fraction of the price. Now, even the smallest senior living communities can afford to have the best nurse call technology for their staff and their residents.

So to BCube or not to BCube?

That’s never been the question. The real question is, how soon can I get it installed?

The RCare BCube. All the monitoring, communication and reporting features of our large flagship RCare advanced nurse call system, scaled and priced for a smaller facility.

alternative to loud alarms for senior housing

RCare is not only proud to be the maker of the most advanced wireless nurse call and advanced monitoring systems in the world, but we’re also honored to be a member and advocate of the Eden Alternative initiative.

What is The Eden Alternative? It’s a non-profit dedicated to improving the quality of life for elders and their care partners. “In a culture that typically views aging as a period of decline, the Eden Alternative philosophy asserts that no matter how old we are or what challenges we live with, life is about continuing to grow. Building on this new paradigm, it affirms that care is not a one-way street, but rather a collaborative partnership.”

RCare's GeoPendant and The Eden AlternativeThat’s one of the many reasons that RCare supports The Eden Alternative. RCare’s mission is to improve the lives of elders and those who care for them. We’ve been diligently working at this mission since our founding in 2006, and our innovations in user-friendly, easy-to-learn technology have allowed us to help more and more elders and caregivers every year. We take the time to understand caregiving and the unique issues facing each community to build customized solutions that last.

One of our latest innovations, the GeoPendant, is an example of our commitment to the quality of life of elders and carers. An attractive pendant that can be worn on a neck loop or on the wrist, the GeoPendant’s first function is that of a PERS pendant. But the GeoPendant does a lot more. It lets caregivers define geographical safe zones for elders who need them. Should the elder leave that safe zone, the care staff receive an alert so that they can discreetly intervene.

Like everyone else, elders value their independence and dignity. Moving to a locked ward is a big step that should only be taken when there is no other option. For many, the GeoPendant can now be that other option. Elders wearing the GeoPendant are free to go about their day, within an area defined as safe for them. The only time their movements are brought to anyone’s attention is if they move outside their personalized safe zone.

This is especially useful with so called “mixed populations.” One does not develop a need for a locked memory care unit overnight. These needs arise slowly over time. This means that there are people who may need moderate wander management who live in completely open communities alongside many who do not need such assistance. With the GeoPendant, only those elders who need this type of care receive it, and they do so discreetly, without embarrassing sirens or alarms ringing through the hallways.

One of the truly innovative features of the GeoPendant is that it doesn’t use GPS. Instead, it uses the existing RCare equipment placed throughout the community to determine if you are, or are not, where it’s safe for you to be. Also, safe zones are not just defined in terms of horizontal area, but also vertically, for example by floor. This is because the device utilizes artificial intelligence. During setup it is taught where the safe zone is for a particular resident. The elder’s zone can be highly specific, even singling out precise rooms and corridors for in/exclusion.

GeoPendants are integrated into the wider RCare nurse call system, meaning staff won’t have multiple systems to monitor. If an elder moves out of a safe zone, the alert is sent to the high-powered nurse call system. Care staff receive the alerts on their HIPAA-compliant RPhone mobile handsets, just like any other nurse call.

Alternative to Loud AlarmsCommunities and senior advocates are increasingly drawing attention to the indignity of noisy alarms. They disrupt sleep. They disrupt daily life. They embarrass elders unlucky enough to trigger them. Worse, they may immobilize them, if the elders avoid activities that risk triggering an alarm. And, like the boy who cried wolf, frequent alarms tend to get tuned out, which could put elders at risk. RCare’s alerts are all quiet. Whether an elder pulls a cord, pushes a button, or leaves a safe zone, the alerts are sent silently to the care staff. Calls are “claimed” by a caregiver using the “I got it” button on the RPhone, ensuring that everyone’s call is answered, without carers duplicating their efforts.

Because the GeoPendant is a personal emergency response system as well as a location minder, elders who need both don’t need to carry two devices. In addition to discreetly safeguarding their whereabouts, the push button can be used to summon help at any time.

According to the Alzheimer’s Association, there are currently 5 million Americans living with Alzheimer’s, and by 2050, that number could be as high as 16 million. By mid-century, someone in the United States will develop the disease every 33 seconds.”

Dr. G. Allen Power is a physician and a senior advocate. In his book, Dementia Beyond Drugs:
Changing the Culture of Care, he argues that “care environments are often designed around the needs of the carers, rather than those with dementia.” This is an issue that The Eden Alternative is addressing. It’s important that both parties in the care partnership are respected and honored.

A diagnosis of Alzheimer’s or dementia doesn’t need to trigger an immediate loss of independence, even when it’s an effort to keep elders safe. The Eden Alternative challenges us to strive to enhance the well-being of elders by eliminating the three plagues of loneliness, helplessness, and boredom. RCare has accepted that challenge, and one outcome is the GeoPendant, designed to help elders live happier, more independent, more dignified lives. And at the same time, RCare is helping caregivers offer the best, most advanced care. For a small device, the GeoPendant is having a very big impact on the lives of elders and their care partners.

RCare brews strong QAPI at the Quality Summit

What’s Brewing at the Quality Summit? QAPI.
Do you like your QAPI Strong? RCare can help.

Quality Assurance and Performance Improvement (QAPI) are on everyone’s minds these days. Because of new CMS regulations, QAPI is the latest watchword in long-term care and skilled nursing facilities across the country. No doubt your senior community already has an implementation strategy in place for moving forward. But here’s something you may not have realized: Your nurse call system can play an important role in the success of your QAPI program.

RCare is the global provider of advanced, wireless nurse call systems. We’ve designed our nurse call systems to give you the tools you need for your QAPI program. Why are so many communities overlooking the value of nurse call systems for QAPI? It might be because they’re not using RCare.

RCare brews strong QAPI at the Quality SummitNext week RCare will be in New Orleans at the AHCA/NCAL Quality Summit, to show you how the right nurse call system can help you strengthen your QAPI program.

When a resident pulls a cord or pushes a button on their PERS pendant, your caregiving staff responds. Are any calls missed? How quickly does your staff respond? How accurate and complete is their information when they arrive? Right from the start of an incident, RCare can help you improve resident satisfaction and the quality of care. And right from the start of an incident, RCare can help you gather accurate, actionable data.

The Quality Summit is the third annual gathering of long-term and post-acute care quality leaders. For three days they’ll be learning best practices, networking with other professionals, and educating themselves about the latest issues in quality and compliance for skilled nursing, post-acute, and assisted living providers.

RCare will be the only Nurse Call System provider at the summit.

Stop by our table, have a cup of coffee on us, and let us show you how your nurse call system can help with QAPI.

In your job, there’s a lot expected of you. You should expect a lot from your nurse call system. RCare offers the most advanced wireless nurse call technology, for large or small facilities. RCare wants to join efforts and support you as you develop your QAPI program.

AHCA/NCAL Quality Summit
March 12-14, 2018
New Orleans Marriott
Expo Dates/Times
Monday: 11am–1pm, 2:30pm–3pm
Tuesday: 10am–10:30am, 1:30pm-2pm, 3:30pm–4pm
#QSUMMIT18
@ahcancal

Happy Holidays from RCare

RCare wishes you and everyone in your community happy holidays, and a very merry holiday season. We do what we do because it makes life in your community better. RCare’s advanced wireless nurse call and monitoring solutions are designed to make your community safer, your staff more effective and your residents happier. More than that, we hope it gives families peace of mind, especially during the holidays.

And with RCare, there’s something under the tree for everyone, from CNAs to facility managers, from social workers to business administrators. RCare’s environmental sensors can alert maintenance staff if it’s wet where it should be dry, or cold where it should be warm. The RPhone mobile handset is a great gift for on-the-go caregivers, allowing them to carry the nursing station in their pocket. The new RMetrix reporting system is on every administrator’s wish list. Your top decision-makers can know all about response times, frequent flyers, and the types of care being performed–even across multiple campuses. Choose from a comprehensive selection of pre-built reports, custom build your own reports, or let our business analysts custom build one for you.

However your community celebrates this year, RCare celebrates with you. We wish you all the best this holiday season.

The RCare Team

Best Little Nurse Call System

LTC/CXO Summit interviews Myron KowalRCare is delighted to be selected as a solution provider for the revolutionary LTC/CXO summit, an invitation-only forum for senior level executives and solution providers.

RCare CEO Myron Kowal featured on an interview by LTC/CXO:
[Download not found]

We’ve got some BIG news to announce at the LTC and Senior Living CXO Summit (LTC/CXO) in Pasadena. We will be introducing our all new, revolutionary BCube platform designed specifically for small campuses. Using all of the BIG monitoring, sensing and reporting features of RCare, the BCube is a more cost-effective, efficient and scaled design.

What makes the BCube so exciting?

It’s a big-featured nurse call system scaled and priced for small communities. Advanced wireless nurse call systems like RCare Mobile are comprehensive and robust, designed (and priced) for large skilled nursing and assisted living communities. With their smaller budgets, we’ve seen that smaller communities are often priced out of the market for the new technologies that make caregiving safer for the resident, and more efficient for the staff. So we went back to the design table and came up with a way to give you the great features of our bigger nurse call systems, at a smaller price. All of the big capabilities, without the big price tag.

What else is new at LTC/CXO? We’ll be sharing our revolutionary new technologies that make RCare the leading advanced nurse call system across the world. We will talk about our recent integrations with EMR giant PointClickCare, wander management leader Accutech and telehealth and socialization platform GrandCare Systems. We’ll be showcasing our custom-made, HIPAA-compliant RPhone handsets powered by RCare Mobile to ensure communications are fast, descriptive and secure. We are also showing off our new sleek Pretty Pretty and Patriot Pendants. These beautiful accessories are designed for ultimate functionality with elegant style.

LTC/CXO is being held February 9-10, 2017, at The Langham Huntington in Pasadena, CA.

LTC/CXO Summit

RCare is leading the advanced nurse call movement across the globe with professional installation, support teams throughout the United States, and distribution partnerships in Canada, Europe and most recently in Asia. Contact us: info@rcareinc.com to locate your local RCare representative.

2016 was quite a fantastic year for us at RCare. We celebrated our 10th anniversary. We launched our Pretty Pretty Pendants for residents who didn’t want to wear an ugly and bulky badge of frailty. We launched the CC9000 caregiver panel, perfect for every busy nurse’s station. We integrated with industry leaders PointClickCare and Accutech. And, most exciting of all, we announced our revolutionary new mobile handset, the RPhone.

And that’s not all. We took RCare on the road! We attended tradeshows and events in Los Angeles, Washington DC, Austin, Philadelphia, Little Rock, Denver, Orlando, New Orleans, Indianapolis and Dusseldorf. This is not even a complete list of all the miles we logged in 2016.

Our terrific year did not go unnoticed. We were named one of the top 100 companies by the Rochester Chamber of Commerce. The Rochester Business Journal awarded us the 2016 health Care Achievement Award for Innovation. The Upstate New York Trade Conference called us out as a case study on how Rochester companies can successfully go global.

As 2016 draws to a close, however, we’re mindful of an important thing: we had a great year because of you. When we made new products, we made them because you asked for them. When we expanded into new areas, it’s because you welcomed us. When we received awards, it’s because you nominated us. So from the bottom of our hearts we thank you.

Here’s to a terrific 2017 for all of us! We can’t wait to share what we’ve got in store!