Tag Archive for: QAPI

QAPI

Qapi program for nursing homesIf you’re in skilled nursing, you’re probably in the process of figuring that out right now. Because, as you know, QAPI is the new CMS law of the land.

According to the Center for Medicare and Medicaid Services (CMS), “QAPI is a data-driven, proactive approach to improving the quality of life, care, and services in nursing homes.” It starts with quality assurance (QA), the steps facilities take to meet quality standards and regulations. Then it adds performance improvement (PI). QAPI (QA and PI together) is meant to help facilities meet minimum regulatory quality standards, and then to make the quality of services even better.

Does Your Nurse Call System Matter for QAPI?

ABSOLUTELY!

Central to QAPI is the satisfaction of residents and their families, and call response time is a great place to start. Do your residents trust that when they request help it will come quickly and will address their needs? Or do they wait, frustrated or afraid, wondering how long before help will arrive?

Built into every RCare system is the RMetrix reporting and analytics package that lets you track call response times, so that you can assess your current status, and set target goals.

  • What is an acceptable amount of time for a client to wait for help and what isn’t?
  • How well are you doing at staying inside that acceptable range?
  • Are your staffing levels right for each place and time?

With RCare, you can track call response time for the organization, or filter it by:

  • Group – facility, wing, hallway, or whatever grouping makes sense for your community.
  • Time – to see how things are going by shift.
  • Enterprise – For large organizations, Enterprise RMetrix lets you evaluate response times across your entire organization at as broad or fine-grained a level of detail as you need.

Frequent caller reports let you see:

  • Who is calling?
  • Are the calls primarily from just a few residents?
  • Are call numbers higher on one shift or in one part of your facility?

RPhone and The Resident’s Experience

Best describes qapi program

  • RCare’s integrated HIPAA-compliant mobile handset, the RPhone, has the unique “I got it” feature that helps both residents and staff. It lets a staff member claim a call that comes through, preventing unclaimed calls, and preventing duplication of effort, which helps make the best use of your staff’s time.
  • It provides personalized information about the resident, so that staff can offer greater personalization and comfort, even if the caregiver or the resident is new. It allows staff members to phone the resident directly to let them know help is on the way, and allows them to find out more information about what is needed.
  • With the RPhone, care staff check in when they arrive at the room, and check out when they leave. They can record the services performed during the call. This is powerful information for your quality teams, as they try to understand more deeply the processes they’re working to improve.
  • The powerful RMetrix reporting helps you identify specific calls that fall outside the norms, to help you investigate potential problems and get to their root cause.

Your Organization’s Other Services:

Your QAPI program must address all services provided by your facility and thus extends to all departments.That’s another reason RCare’s call system is so powerful. Staff across the facility benefit from the system, and residents never need to pull a cord.

  • Passive sensors integrated directly into the system can monitor temperatures of every room and send alerts if temps stray out of the normal range.
  • Integrated water sensors report flooding or overflows.
  • Universal contact sensors report doors that are open when they should be closed, or closed when they should be open.
  • Refrigerator temperature sensors continuously check and record temps, and send alerts for temperatures out of the safe range.
  • Smoke detectors, integrated right into the nurse call system, so everyone is alerted if there’s a problem in a room.

By now, you should have your written QAPI plan in place, and implementation should have begun. As you plan your performance improvement projects, it’s critical to have objective performance measurements of where you started, where you want to go, as well as the ability to monitor the effects of your changes. You need data to evaluate where you have opportunities for improvement, and where you’re exceeding expectations. You need to measure progress, and to provide insight to investigations of where problems persist. Root Cause Analysis provides the most insight when it’s evidence-based and drawn from reliable data.

RCare is more than a nurse call system. Add RCare to your QAPI! Contact us today.

QAPI Program

Is your nurse call system helping your QAPI efforts?
It should be.

Quality Assurance, and Performance Improvement are on everyone’s minds these days. Because of the new CMS regulations, QAPI is the latest watchword in long-term care and skilled nursing facilities across the country. No doubt your senior community already has an implementation strategy in place for moving forward. But here’s something you may not have realized: Your nurse call system can play an important role in the success of your QAPI program.

RCare is the global provider of advanced, wireless nurse call systems. We’ve designed our nurse call systems to give you the tools you need for your QAPI program. Why are so many communities overlooking the value of nurse call systems for QAPI? It might be because they’re not using RCare.

Quality Assurance and Performance Improvement
QAPI.
1. Caregiver response data. When a resident pulls a cord or pushes a button on their PERS pendant, your caregiving staff responds. It’s one of many services provided in your senior community. And like all other services, it is subject to QAPI. You not only need to know that you’re meeting regulatory minimums of care, you also need hard data to identify ways to improve–even if you’re already doing a good job. RCare provides this data, including response times, call volumes, shift-by-shift comparisons, and even which services are most often provided at the point of care. This data can be key in setting baselines, in planning new ways to improve, and in measuring the effectiveness of changes.

2. Resident call data. Who is calling most frequently? How often do they call, and at what time of day or night? What services are performed? QAPI requires that you look for how things are going routinely. It also requires that you investigate your outliers. Are there needs that aren’t being met well in your facility? Are there individuals who need a change in care plan? What does your data show? With RCare, you’ll know.

3. Environmental response data. Not all calls are triggered by a request from a resident. It’s important to keep tabs on the safety and comfort of the resident’s environment as well. Are your refrigerators keeping food and meds at a safe temperature around the clock? RCare’s refrigerator sensors record data continuously, and alert the staff if the temperature slips out of range. Is a resident having a restless night? RCare’s motion sensors can let you know if there’s unexpected movement in the middle of the night. Did a tub overflow? RCare’s water sensor alerts staff, who can intervene, often before the resident even knows there’s a problem. Integrated right into RCare’s nurse call system, every alert is sent quietly and discreetly. With the “I got it” feature, caregivers can now claim calls avoiding duplication and negligence concerns.

In your job, there’s a lot expected of you. You should expect a lot from your nurse call system. RCare offers the most advanced wireless nurse call technology, for large or small facilities. RCare wants to join efforts and support you as you develop your QAPI program.

Join RCare at 2019 LeadingAge

LeadingAge is an enormous gathering of not-for-profit organizations across the entire field of aging services. It is designed for participants to think, to learn, to network and to grow. This year, the attendees are challenged to imagine the future of aging with the theme: “What if?”

We love this theme. RCare has always pushed the boundaries of what a nurse call system can do and we’ve continued to innovate with the phrase “what if” in mind.

What if your nurse call system could help you with resident satisfaction? What if it could help with staff retention? What if it could give you actionable data to help with QAPI? What if it could save your staff time by integrating with other systems you’re already using for wander management, door access, or records? What if it could save you money by working with your existing hardware? What if it could bring you powerful features, no matter what your size or budget?

You see, we have been thinking about this for a while. And we are inspired:

What if RCare gave you super powers? What if your response times became super response times?

This year at the LeadingAge Annual Meeting & Expo, RCare has a challenge for your community: “improve response times and improve your resident experience”.

What is the average response time for your community? Do you know? Can you measure it? Is it improving?

You can’t manage what you don’t measure.

Everyone in the community benefits when response times improve. RCare gives you the power to look at your response times and make the change. When you do, you will start to see immediate benefits.

What if we vowed to build a solution customized to your needs?

What if we made it affordable?

What if we made it an easy choice?

No matter what kind of community, no matter what your size or budget, RCare can help. Stop by Booth #1624 and talk to RCare about how RCare’s advanced nurse call systems can empower you to make big improvements in your response times. And while you’re there, take your photo and post it on Twitter or Facebook with the hashtag #RMan or #RWoman for your chance to win great prizes.

2019 LeadingAge Annual Meeting & Expo
October 27-30, 2019
San Diego Convention Center
San Diego, CA
#LeadingAge19

RCare Booth #1624
Facebook: @rcareinc
Twitter: @ResponseCare
#LeadingAge19, #RMan, #RWoman

Expo Times/Dates:
Monday, October 28, 11:30am – 3:30pm
Tuesday, October 29, 12:00 – 3:30pm
Wednesday, October 30, 9:30 – 11:30am

RCare brews strong QAPI at the Quality Summit

What’s Brewing at the Quality Summit? QAPI.
Do you like your QAPI Strong? RCare can help.

Quality Assurance and Performance Improvement (QAPI) are on everyone’s minds these days. Because of new CMS regulations, QAPI is the latest watchword in long-term care and skilled nursing facilities across the country. No doubt your senior community already has an implementation strategy in place for moving forward. But here’s something you may not have realized: Your nurse call system can play an important role in the success of your QAPI program.

RCare is the global provider of advanced, wireless nurse call systems. We’ve designed our nurse call systems to give you the tools you need for your QAPI program. Why are so many communities overlooking the value of nurse call systems for QAPI? It might be because they’re not using RCare.

RCare brews strong QAPI at the Quality SummitNext week RCare will be in New Orleans at the AHCA/NCAL Quality Summit, to show you how the right nurse call system can help you strengthen your QAPI program.

When a resident pulls a cord or pushes a button on their PERS pendant, your caregiving staff responds. Are any calls missed? How quickly does your staff respond? How accurate and complete is their information when they arrive? Right from the start of an incident, RCare can help you improve resident satisfaction and the quality of care. And right from the start of an incident, RCare can help you gather accurate, actionable data.

The Quality Summit is the third annual gathering of long-term and post-acute care quality leaders. For three days they’ll be learning best practices, networking with other professionals, and educating themselves about the latest issues in quality and compliance for skilled nursing, post-acute, and assisted living providers.

RCare will be the only Nurse Call System provider at the summit.

Stop by our table, have a cup of coffee on us, and let us show you how your nurse call system can help with QAPI.

In your job, there’s a lot expected of you. You should expect a lot from your nurse call system. RCare offers the most advanced wireless nurse call technology, for large or small facilities. RCare wants to join efforts and support you as you develop your QAPI program.

AHCA/NCAL Quality Summit
March 12-14, 2018
New Orleans Marriott
Expo Dates/Times
Monday: 11am–1pm, 2:30pm–3pm
Tuesday: 10am–10:30am, 1:30pm-2pm, 3:30pm–4pm
#QSUMMIT18
@ahcancal