Tag Archive for: Long Term Care Providers

Screen Shot 2016-04-25 at 11.20.26 AMBeep. Beep. Beep. A page loudly rings through to four of the CNAs on staff at Greenwood Senior Homes. There’s a call on level two of the west wing. Help requested immediately. That’s the end of the communication. At this point, none of the caregivers know how urgent the situation is, any helpful details and most importantly whether all or none of them will actually respond to the call.

The most troubling issue with outdated pager systems is that everyone receiving the page might think: “I’m busy and far away. I’m sure someone else will get it.”

This is clearly a problem that can be resolved with better mobile technology like RCare Mobile.

“Senior housing facilities are still using pager systems, and we’ve seen up close how frustrated their staffs have become, especially with the lack of accountability,” said Myron Kowal, RCare’s CEO and founder. “Pagers don’t convey much information about a potentially urgent problem, and don’t allow for two-way communication. Where is the problem? What should I bring? How urgent is it? Who is accountable for it?”

Caregiving staff have admitted to this frustration and have adopted a work-around strategy of  resorting to their own personal smart devices to enable the two-way communication they need when responding to calls. This poses several HIPAA-related problems including a breach to facility security and patient privacy. It also poses an unwelcome distraction in the form of personal communications and the access to various social channels in a busy care environment.

“We knew there needed to be a better solution that was faster and easier to handle, that enabled professional messaging, but didn’t allow access to personal social media. We created a HIPAA-compliant mobile platform called RCare Mobile, for nursing staff to securely and quickly communicate and respond in real time to real issues, really fast.”

RCare Mobile uses smartphone-like handsets through which caregivers receive alerts as well as detailed resident information and location. They allow voice and text communications with other staff including the I Got It button, letting other staff know who is responding to the call.

Learn more about how RCare MobileTM can empower your Caregivers. https://rcareinc.com/products/rcare-mobile/.

Pretty Pretty Pendants are back in stock, order yours today!

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We know seniors can sometimes resist having to wear those bulky, ugly PERS pendants.

This led us to pose the question, “why do pendants have to be ugly?” Turns out, they don’t! It isn’t an actual requirement. (We checked).

Our Pretty Pretty Pendants have been a Pretty HUGE success!  Needless to say, we’re Pretty excited.

While we knew at least some seniors and senior living facilities would be interested in our new Pretty Pretty Pendants, we didn’t realize just how interested they would be and we sold out immediately. Don’t worry, we made more! We now have our Pretty Pretty Pendants back in stock and they are already going pretty fast!

Don’t wait, contact us to get yours now. Please visit https://rcareinc.com/contact/.

Screen Shot 2016-04-22 at 11.30.17 AMThey said Beauty lies within.

We say Flaunt it!  

They say Liberty is within us.

We say Wear it proudly on your chest!

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Shouting “Call 9-1-1” to a crowd of onlookers in a medical emergency doesn’t work. Instead, it’s better to identify a specific individual to make the call. Why? Because if you don’t, the call might not get made. Scientists call this the “bystander effect” or the diffusion of responsibility. When everybody is responsible, no one is accountable.

This is one of several reasons why pager systems are inadequate for senior housing communities. When a resident needs help, every pager goes off. Who’s accountable for responding to that call? No one knows.

With RCare Mobile, accountability is guaranteed. When the call for help goes out, the nearest available staff member responds using the “I Got It” feature to let other staff know that they are handling it. Now you know who is accountable, every time.

Find out more about RCare Mobile and RCare’s War on Pagers.

Long term care and senior housing communities around the world are finding their archaic pager systems to be ineffective and outdated. They’re coming to RCare Mobile™ for the two-way communication, and the “I Got It” accountability feature.

When healthcare professionals communicate about life and death emergencies, they need more than just a beep and a phone number. They need to know who is having the emergency, and what kind of emergency it is. They need to know where it is, what is needed, and who is responding. They need to know how urgent the matter is. Should they drop everything and run, or can they finish with their current patient first? And they need to know right away. That’s why it’s time for pagers to pack it in. Hit the road. Make way for more effective technology. Make way for RCare Mobile’s accountability.

Disgruntled nurses across the country are sending video footage of their hilarious disposals of the old tech. Check out the footage from the front…

But I know some of you are worried. When the war has been won, and health facilities are communicating with technology from this decade, what is to become of all those old pagers? If you’re like my grandparents, you’re thinking, those thingamajigees still have some good in them.

As the official RCare MobileTM War on Pagers wages on, RCare wants to help you figure out some good uses for these previously unusable items. There’s no need for them to go to waste. We’ve come up with 15 new and innovative uses for your old pagers. (Note that none of the new uses involve taking care of patients and residents or communicating with staff. That’s better left to RCare MobileTM.) Enjoy new ways to use your pagers.

Why privacy matters with the latest and greatest nurse call systems.

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Our customers know RCare as the industry leaders, the head innovators. Usually that means a helpful new technology, a new thing that goes beep. Not this time. Today we’re leading the industry in an entirely new way: privacy.

We realize that this might raise a few industry eyebrows. But nurse call systems are no longer the simple, one-dimensional products of 20 years ago. The ever-increasing need for interoperability and integration with EMR and population health systems necessitates a more secure approach. And while all that new functionality helps deliver better care, it also demands additional responsibilities from companies like ours. That’s why we at RCare have decided it’s critical to ensure that all our solutions are HIPAA-compliant.

The Health Insurance Portability and Accountability Act (HIPAA) regulates, among other things, the use and disclosure of protected health information. That is, it establishes guidelines for keeping private medical data private.  It’s an important issue for our customers and so it’s important to us, too.

Turns out that becoming HIPAA-compliant isn’t a small thing. In fact, people familiar with our plan often asked us why we were even bothering, since none of our competitors seem to be doing it. The answer is that we want to be proactive, to get out in front of these issues. Taking a “wait and see what happens” position struck us as an irresponsible approach to privacy and security. We know where the industry is going. We know because we’re taking it there ourselves. So why wait until a crisis occurs? Why wait until someone’s medical data is not safe and private? We think now’s the time to address HIPAA compliance.

Our customer facilities already know all about HIPAA, but to make sure RCare matches their level of compliance we had to take a careful look at a lot of different areas, from the way we design our products to our own internal practices. We now have policies on how to secure client data, like making sure protected information is encrypted at every stage of use. We have performed risk analysis and mitigation. We have rigorous policies about breach notifications, so our customers will always know exactly what is going on with their data. On top of all this we have done extensive training to make sure that everyone at RCare understands these policies and practices–including how important they are.

Going forward we want all our customers to know that even as their care models are being enhanced through our newest and most innovative features, their privacy and security are guaranteed.

You’ve always known that RCare’s got the most advanced nurse call solutions. Now you know that RCare’s also got your back.

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RCare is taking to the road for the next few weeks,  introducing the Pretty Pretty Pendant at trade show and conferences around the country.  Looking for us? Check out LeadingAge Illinois, and ISC West.

About LeadingAge Illinois

LeadingAge IL Annual Meeting & Exhibition offers a premier forum to showcase products and services to an elite group of members that are interested in finding the most innovative solutions for their communities.  

Location:  Renaissance Schaumburg Convention Center & Hotel, 1551 Thoreau Drive, Schaumburg, IL 60173

Dates:  April 5 – 7, 2016

Time:  Sessions begin at 7:30 a.m. on April 5 and conclude at 12:00 p.m.on April 7.

About ISC West

ISC West is the largest security industry trade show in the U.S. Meet with technical reps from 1,000+ exhibitors and brands in the security industry and network with over 28,000 security professionals.

Location: Sands Expo Center, 201 East Sands Avenue, Las Vegas, NV 89109

Dates: April 5-7, 2016

Time: Sessions begin at 8:30 a.m. on April 5 and conclude at 4:30 p.m.on April 7.

Will we see you at any of these conferences? Tweet us at @ResponseCare and let us know! For more information on RCare, please visit www.rcareinc.com or email info@rcareinc.com.

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Response Care, Inc. (A.K.A. RCare), is honored to announce they have been awarded the Rochester Business Journal’s 2016 Health Care Achievement Award Honorees in the Health Care Innovation category.

The Rochester Business Journal chose 21 individuals and two organizations (RCare being one) for its 14th consecutive year of awards celebrating the impact of healthcare innovation in the Rochester community.  The Health Care Achievement Awards recognize excellence, promote innovation and honor the efforts of individuals and organizations who are making a significant impact on the quality of health care in Rochester. The awards honor the best that Rochester has to offer.

RCare’s Myron Kowal, a veteran attendee of this exclusive awards ceremony, was delighted to learn his organization had been selected.

“I have been attending this ceremony for years and am delighted that I will be able to be on stage with some inspiring innovators in the Rochester area,” said RCare CEO, Myron Kowal. “I am proud of the RCare Innovative team for honing and releasing the latest in Nurse Call technology, the G4 Advanced Locating Protocol. This new, ground-breaking technology is ultimately what secured us the award.”

Since 2006, RCare has been devoted to improving the lives of elders around the world. Beginning in the Rochester, New York area, RCare continues to flourish and now serves facilities throughout the United States, Canada and most recently into Europe.

The honorees in all categories will be featured in the Health Care supplement in the Rochester Business Journal.

For more information on RCare, please visit www.rcareinc.com or email info@rcareinc.com

When a resident at Columbia Healthcare nursing home triggers their nurse call system, they get help fast. Every time. How do we know? We compiled a list of every call in 2015 and analyzed the data. The average response time was 2:56. That’s from January to December, first shift through third, day in and day out. The whole year. Just under three minutes.

But we dug deeper, because an average doesn’t always tell the whole story. When you go over to Bill Gates’ house, the average net worth of people in the house is a deceptive $40 billion dollars. That’s why, in addition to averages, we need to know how much variation there is in the data. Did some people wait really long times and others get lightning fast service? Nope. The wait times were very consistent. The standard deviation (the average distance away from the average wait time) was only nine seconds.

That’s how we know that Columbia residents not only get rapid responses, but that they get them reliably.

We could tell you that RCare is partly responsible for these great numbers. But we don’t have to.

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Recently, rumors have been circulating that the newest version of the iPhone is set to debut save one crucial feature–the headphone port. Created in the early part of the nineteenth century, this audio connector was popularized when telephone switchboards were still widely used.

A staple feature of nearly every MP3 player, stereo system, and phone, if removed, all non-bluetooth headphones and speaker systems will become obsolete. We see this trend with other Apple devices as well with each new Macbook being released with a brand new charger.

Isn’t it frustrating when companies make changes that aren’t backward compatible? It leaves the customer holding the bag, expected to throw away previously purchased hardware and re-purchase new hardware. It doesn’t seem very customer-centric, which doesn’t sit well with us here at RCare.  We design our product with the caregiver and customer in mind. We want to create the most seamless and easiest tech transitions. As always, we will continue to grow and innovate, adding on new technology features to make our system even more comprehensive.

But, here’s the good news: you don’t ever have to worry that we will leave any of our valued customers holding the bag.  That’s why we made sure that RCare’s new G4 Advanced Locating Protocol works with all existing RCare transmitters. When we upgrade our systems, we take that extra step to ensure that our new technology works with our old technology. It’s that simple. 

Interested in joining our satisfied senior housing customers and become part of the RCare family? See a video testimonial about how a Wisconsin customer successfully improved the way they provide care for their residents using RCare.

Contact us or visit us at rcareinc.com.

RCare is delighted to announce they have been selected to attend the high-level  Long-Term Care & Senior Living CXO Summit on February 11th and 12th in Los Angeles, California. The Long-Term Care & Senior Living CXO Summit is the premier forum for C-level executives and high-end senior service and technology solution providers. This invitation-only event offers an intimate and private environment for a focused discussion of key drivers shaping the long-term care industry.

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The summit begins Thursday, February 11, 2016 at 8:30am, with registration starting at 7:30am., and ends on Friday, February 12, 2016 at 6:00pm. The summit is divided into three distinct parts. The first being the Executive Conference Program, where a panel of industry leaders will examine the latest developments in critical strategies and streamlining technology processes. The second being One-on-One Meetings, which are pre-arranged between the Delegates and the participating Solution Providers. Lastly, there will be extensive opportunities for informal networking in a relaxed but professional business environment.

RCare Chief Executive Officer, Myron Kowal and VP of sales, Greg Meade, will be discussing their new Nurse Call G4 advanced locating protocol technology, the first of its kind in the senior living space, as well as brand new and beautifully designed PERS pendants.