True SMS Bug Report

Have you experienced a problem with RCare’s True SMS messaging? Tell us about it.

For more information, please view our True SMS Beta Guide.

1. Title

2. Priority Level

Low (other bugs take priority)Medium (bug should be fixed during the beta-testing phase)High (bug should be fixed ASAP/impacts residents' care)

3. Please describe the bug you encountered in detail.

4. Please describe the steps you took that caused the bug to occur so we can reproduce it.

5. Upload Screenshots (Please provide screenshots if possible)

6. How does this bug affect your experience or workflow? What is the severity level?

Low (doesn’t affect functionality, typically visual errors)Minor (undesired behaviors, doesn't disrupt functionality)Major (crucial error that affects functionality)Critical (breaks functionality entirely)

PC Questions

7. Which browser were you using?

8. Which operating system were you using?

Mobile Questions

9. Which mobile operating system?

10. Which phone model?

11. Which carrier?

How can we contact you?

Contact Name

Community Name

Email address