senior living podcast

RCare CEO and founder Myron Kowal was the feature of a recent Bridge the Gap podcast. He spoke with hosts Joshua Crips and Lucas McCurdy about the origins of RCare, the history, challenges, triumphs, and the future of nurse call systems as it relates to the aging population, and the critical importance of response times in senior living.

Kowal observed that 20 years ago, when everyone had home telephones, the early PERS devices “would call somebody on the telephone and say, hey, this person needed help. The cool thing about that was it had a voice to voice connection so when that person did call for help, they knew someone was coming. It was like, okay, someone’s on the way. I’m gonna be okay.”

As technology improved, the voice-to-voice interaction went away. “When that person pressed the button, they weren’t sure that someone was coming. They would hope that someone was coming and most of the time they did.”

If residents wait too long for help, or even if it just feels like they’ve waited too long, they try to do things on their own, and risk getting seriously hurt.

RCare did a pilot project with Fellowship Square in Arizona using Amazon Alexa. (See “Alexa, please call my nurse.“) “They’re able to say, ‘Alexa, I need help.’ And that would call a caregiver. And we have a voice-to-voice connection that says, ‘A caregiver is on the way.’ It makes people feel like I’m okay. That panic that ensues when you’re in trouble can cause a lot of things to happen.”

According to Kowal, he’s on an “answer the call kick.” If residents wait too long for help, or even if it just feels like they’ve waited too long, they try to do things on their own, and risk getting seriously hurt. 

In addition to offering voice-to-voice options, RCare wants to help communities reduce their response times. “You can’t manage what you don’t measure. You need to look at the data, draw your own conclusions, make your improvements, and then measure your effectiveness.” 

RCare provides detailed metrics to communities, to help them understand what their response times are, what factors affect the length of those response times, and how they can be improved. “What are the mean and average response times to calls? How many calls are we getting? How many caregivers are actually logged into the system in a facility where this is the number of calls that we have as opposed that are logged into the system? We can see those things right now by taking a look at that data, and we’re trying to give it back to the industry so that they can make those improvements.”

Check out the full Bridge the Gap podcast here.

May 9, 2016 Rochester, NYRCare, a leader in innovative nurse call systems, announced today technical integration with PointClickCare, the leading cloud-based software platform for the senior care continuum.

This integration allows for resident and room information to be seamlessly synchronized between PointClickCare and RCare systems. The PointClickCare platform synchronizes with RCare when residents are admitted, discharged, or transferred, ultimately ensuring better staff coordination and efficiency.

By automating this process, RCare caregivers and administrators can be confident that the latest room information doesn’t need to be double checked. It is already in RCare, and free from data entry errors. When paired with RCare’s Advanced Location Protocol (ALP) technology, facilities can now pinpoint the exact pendant location, including floor number, and quickly associate the exact resident.

“PointClickCare’s electronic health record (EHR) is the industry standard in long­term care,” said Myron Kowal, RCare founder and CEO. “Our mutual customer base  requested this integration to avoid duplicative efforts and data entry time.”

Central to this integration is the fact that RCare is one of the only nurse call systems that has secured HIPAA compliance, verifying that patient data is private, protected and secure. This is critical when working in conjunction with any sort of patient health information.

“As part of our continued focus to ensure we are offering our customers the best tools to help them streamline their processes, we will be implementing RCare Mobile, the most advanced messaging platform. RCare Mobile will give care providers the ability to import time spent for response calls, caregiver and resident interactions, as well as other pertinent details regarding PointClickCare billing.”

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About RCare:

RCare is a provider of UL 1069 tested wireless nurse call and personal emergency response systems for the entire spectrum of eldercare and senior living. RCare components integrate into a variety of healthcare communication systems to create efficient and verifiable responses to medical emergencies. RCare works together with distribution partners to build individualized, flexible and seamless systems to enhance professional caregiving teams and their residents.

 

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“The Summits have opened up new projects and our meetings have resulted in sales. We get at least two clients from each event,” said Myron Kowal, President, Response Care, a solution provider at marcus evans LTC & Senior Living CXO Summits.

untitled-1How many new clients does each Summit lead to?
We get at least two clients from each event. We continue to build our relationships to explore new opportunities.
All of our sales go through distributors, so although our marketing and sales efforts happen here, once they become projects we hand them over to one of our 48 distributors in the US to carry out.
It is difficult to draw straight lines between meetings and deals, so we could have closed more business as a result of our one-on-one meetings than we know.

Could you have met these companies if you had not attended a marcus evans Summit?
They are new opportunities. Perhaps I would have eventually met these companies, but by the time that happened, they may have chosen another product over ours.

How effective is the one-on-one meeting format?
It is terrific. In most cases, the executives we are paired with have a myron-headshotgenuine interest in our product and what we have to say, and their level of influence on the buying process is significant.

RCare returns from the MEDICA Trade Fair in Düsseldorf, Germany where RCare Mobile was officially introduced outside of the United States.  With RCare Mobile, long-term care facilities can provide their staff with all the functionality they require in an app-based call system. RCare Mobile provides all the smartphone features that caregivers need, and allows none of the features that put facilities at legal risk.  Winners of the Rochester Business Journal Award for Innovation; RCare is no stranger to bringing exciting new technologies to the world of nurse call systems.

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RCare is the first company to introduce a smartphone solution for their nurse call system.  Currently patent-pending, RCare Mobile revolutionizes the elder care market.  In 2015, the European Patent Office reported that no other tech sector submitted as many patent applications globally as the medical technology field.  Trine Bjerregaard Nyvang, the COO of Cekura, said, “We are pleased to offer RCare technology to our senior housing clients in Denmark. We have a reputation of implementing the latest and greatest in innovative and comprehensive technology, which made RCare’s Nurse Call, PERS and Proximity Location protocol the obvious choice.”  The elder care market is growing exponentially across the world and RCare promises to be at the forefront of this surge.

 

RCare Mobile provides caregivers with two-way communication, complete information, and the unique “I Got It” function that makes sure every call is answered, and without duplicate effort.  After recently expanding to Canada, Malaysia, and Denmark; MEDICA 2016 provided the perfect stage for RCare to show why they are the world’s most advanced nurse call system.  RCare met with representatives from 22 countries with a high degree of interest in representing RCare as a distributor.  Myron Kowal, President/CEO of RCare, says, “European demographics in elder populations far exceeds that of the US in terms of percentage of population.  Although culturally, families have been taking care of elderly in their own homes, the numbers will necessitate the use of modern technology just to keep up with demand.”

September 1st, 2016 Rochester, NY– We see and hear ‘Interoperability’, ‘Integrated’, and other buzzwords all the time, all different ways of saying systems are talking together. But what do these words actually mean? We’ll dive into what integrations actually are, how they happen, and when they matter and when they don’t.

About RCare:

RCare is a provider of UL 1069 tested wireless nurse call and personal emergency response systems for the entire spectrum of eldercare and senior living. RCare components integrate into a variety of healthcare communication systems to create efficient and verifiable responses to medical emergencies. RCare works together with distribution partners to build individualized, flexible and seamless systems to enhance professional caregiving teams and their residents.

 

August 4th, 2016 Rochester, NY– Certain things in Senior Living are expenses: the food, the medications, the personal care supplies. Other things are investments: a new addition, a renovation of the lobby, a new wellness plan. The difference is that your expenses are just required costs to running a business while investments create actual return on investment. The key to smart technology purchasing in senior living is to separate the expenses from the investments. Join us for 20 minutes to learn more about which technology platforms are creating maximum return on investment for leading communities.

About RCare:

RCare is a provider of UL 1069 tested wireless nurse call and personal emergency response systems for the entire spectrum of eldercare and senior living. RCare components integrate into a variety of healthcare communication systems to create efficient and verifiable responses to medical emergencies. RCare works together with distribution partners to build individualized, flexible and seamless systems to enhance professional caregiving teams and their residents.

 

July 8, 2016 Rochester, NY– At RCare, we’ve long focused on two things: improving the lives of caregivers and those who care for them. But senior living has financial realities that have to be accounted for. In this webinar, VP of North American Sales Greg Meade talks about how Independent and Assisted Living Communities can boost revenues by providing, recording, and billing for resident services.

About RCare:

RCare is a provider of UL 1069 tested wireless nurse call and personal emergency response systems for the entire spectrum of eldercare and senior living. RCare components integrate into a variety of healthcare communication systems to create efficient and verifiable responses to medical emergencies. RCare works together with distribution partners to build individualized, flexible and seamless systems to enhance professional caregiving teams and their residents.

 

RCare was delighted to be highlighted and called out for their advanced location protocol featured in a recent Nurse Call System research report by Grand View Research, a San Francisco-based market research and consulting firm.  

RCare Mobile's "I got it" feature on ensures caregiver accountability and lets multiple caregivers know who will be responding to any given alert.

RCare Mobile’s “I got it” feature on ensures caregiver accountability and lets multiple caregivers know who will be responding to any given alert.

Nurse Call System Market Worth $1.8 Billion By 2022: Grand View Research, Inc.

This study found that the global nurse call market is expected to reach 1.8 Billion USD by 2022. This number will be driven by reimbursement coverage reductions, hospital readmission penalties and the increased expectation for digital health in long term care.

RCare is a market leader with a global footprint throughout the United States, Europe and most recently in Asia with their latest Malaysian distribution partner.

The report singles out RCare for its innovative “I Got it” feature on the RCare Mobile and the Advanced Location Protocol (available for senior housing communities in the United States).

Wireless communication equipment is expected to witness rapid growth. With the increasing healthcare complexities, the need for integrated nurse call systems and electronic health records is driving the industry players to launch advanced solutions. InNovember 2015, RCare launched its G4 technology with Advanced Location Protocol (ALP) for senior living facilities. The “I Got It” button provides a state-of-the-art solution to allow staff to pinpoint locations with the aid of RCare pendant.”

Read the entire release

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Response Care, Inc. (A.K.A. RCare), is honored to announce they have been awarded the Rochester Business Journal’s 2016 Health Care Achievement Award Honorees in the Health Care Innovation category.

The Rochester Business Journal chose 21 individuals and two organizations (RCare being one) for its 14th consecutive year of awards celebrating the impact of healthcare innovation in the Rochester community.  The Health Care Achievement Awards recognize excellence, promote innovation and honor the efforts of individuals and organizations who are making a significant impact on the quality of health care in Rochester. The awards honor the best that Rochester has to offer.

RCare’s Myron Kowal, a veteran attendee of this exclusive awards ceremony, was delighted to learn his organization had been selected.

“I have been attending this ceremony for years and am delighted that I will be able to be on stage with some inspiring innovators in the Rochester area,” said RCare CEO, Myron Kowal. “I am proud of the RCare Innovative team for honing and releasing the latest in Nurse Call technology, the G4 Advanced Locating Protocol. This new, ground-breaking technology is ultimately what secured us the award.”

Since 2006, RCare has been devoted to improving the lives of elders around the world. Beginning in the Rochester, New York area, RCare continues to flourish and now serves facilities throughout the United States, Canada and most recently into Europe.

The honorees in all categories will be featured in the Health Care supplement in the Rochester Business Journal.

For more information on RCare, please visit www.rcareinc.com or email info@rcareinc.com

March 7, 2016 Rochester, NY – – RCare, Inc. is honored to announce that CEO Myron Kowal has been chosen to serve on the prestigious Executive Advisory Board of Argentum.

Previously known as the Assisted Living Federation of America (ALFA), Argentum is the largest national association dedicated to professionally managed, resident-centered, senior living communities and the seniors and families they serve.  Kowal’s RCare has been leading the nurse call and monitoring industry since 2006, making them a valuable asset to this executive advisory board.

Myron Kowal has a long list of accolades and leadership roles under his belt including providing services for Habitat for Humanity and the Greater Rochester Area Partnership for the Elderly (GRAPE). He is also a recent recipient of the Rochester Business Journal 2016 Health Care Achievement Award for Innovation.

“Technology is changing the way care is delivered, while enhancing the professional caregiving experience,” said Kowal. “I am honored to help advance Argentum’s mission to improve the lives of seniors and those who care for them, as technology continues to play even more of a critical role.”

Motivated by a passion for the senior community and caregivers, RCare is a fixture at industry events such as the Consumer Electronics Show, the American Health Care Association, PEAK, LTC/CXO, Environments for Aging (EFA), Eden Alternative, Argentum, and LeadingAge. They will have a large presence in booth #408 and be sponsoring ancillary events at the upcoming Argentum Senior Living Executive Conference in May. The Argentum event will take place May 10th from 10:00am-1:30pm and May 11th from 10:15am-1:15pm in Denver, Colorado.

About RCare:RCare with shadow

RCare is a provider of UL 1069 tested wireless nurse call and personal emergency response systems for the entire spectrum of eldercare and senior living. RCare components integrate into a variety of healthcare communication systems to create efficient and verifiable responses to medical emergencies. RCare works together with distribution partners to build individualized, flexible and seamless systems to enhance professional caregiving teams and their residents.

 

About Argentum:Argentum_Logo

Argentum is the largest national association dedicated to professionally managed, resident-centered senior living communities and the seniors and families they serve. Since 1990, Argentum has advocated for choice, accessibility, independence, dignity and quality of life for all seniors.