Case Studies and Testimonials
How RCare improves senior communities
Improving Response Times and Resident Satisfaction
Columbia Health Care Center, a 95-bed senior care facility in Wisconsin, improved its nurse call response times by implementing RCare’s wireless nurse call platform. The RPhone, a HIPAA-compliant smartphone, replaced their outdated pagers, providing caregivers with complete call information and reducing alarm fatigue. The system allowed for rapid response times, averaging 2:56 per call, well within their 5-minute goal. The RCare platform also enhanced communication, accountability, efficiency, and resident satisfaction, while reducing caregiver burnout.
RCare-PointClickCare Integration – a Health Information Exchange Provider Case Study
RCare is the only nurse call platform integrated with PointClickCare. This case study examines how this integration provides seamless synchronization between PCC and the community’s RCare nurse call system to save valuable staff time, and ensure up-to-date, complete, and accurate resident information.
Improved Nurse Call Response Times in a Senior Care Community
RCare’s wireless nurse call system and RCare Mobile provide innovative features that enable Columbia Health Care Center to improve response times, ensure caregiver responsibility, and eliminate missed calls.
Installation was done in 2-3 days with no interruptions to our residents and office staff. The system works as reported and we enjoy the ability to monitor it on our e-mail, computer screen, office and hand held pagers. Knowing all this, we feel our residents are safe and would highly recommend the R-Cube system.
We use the RCare system to ensure that the residents get the care and services they need at the time they need it or as rapidly as they need it. It’s an integral part of our falls program. It’s helped with accountability, it’s helped with efficiency. It’s really helped in terms of caregiver burnout and it’s helped in terms of resident satisfaction and safety.
The R-Cube Reporting offers invaluable nurse call information and statistics that lends to the identification of trends within the nursing facility. These statistics and trends have assisted our facility in decision making with regards to the assignment of nursing personnel in accordance with resident needs. There has been a direct positive impact on quality of care to the residents we serve as well as the ongoing achievement of our high customer service standards.
RCare enables me to do person-centered care at it’s finest. It’s a system that helps me keep my staff accountable to responding. I watch the reports that I get every day on response times for every single person, and if a response time is more than a three to five-minute timeframe, then I’m able to figure out what is the issue at that time of day, what process can i put in place to make sure we’re responding to that person as quickly as possible.
The versatility of R-Cube makes it more economical than other personal emergency response systems. There is no monthly fee per unit. There are no payments to an offsite call center. We replaced three systems with the R-Cube system.
