Pretty Pretty Pendants are back in stock, order yours today!

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We know seniors can sometimes resist having to wear those bulky, ugly PERS pendants.

This led us to pose the question, “why do pendants have to be ugly?” Turns out, they don’t! It isn’t an actual requirement. (We checked).

Our Pretty Pretty Pendants have been a Pretty HUGE success!  Needless to say, we’re Pretty excited.

While we knew at least some seniors and senior living facilities would be interested in our new Pretty Pretty Pendants, we didn’t realize just how interested they would be and we sold out immediately. Don’t worry, we made more! We now have our Pretty Pretty Pendants back in stock and they are already going pretty fast!

Don’t wait, contact us to get yours now. Please visit

Screen Shot 2016-04-22 at 11.30.17 AMThey said Beauty lies within.

We say Flaunt it!  

They say Liberty is within us.

We say Wear it proudly on your chest!

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If you add a domelight to the system prior to the dome light controller network board (DLC-LCD) being on the network, you can create a major lag for all other network devices. It is very important to understand that this lag can create confusion that makes individuals “trigger happy”, which further gives the appearance that dome lights and other network devices aren’t functioning properly. Two way communication devices (Ex: RCare Mobile and D-3900 Dialers) and the other domelight controllers in particular are noticably effected. We have seen delays on properly installed DLC’s as high as 20 minutes because of multiple non-network connected DLC’s. It doesn’t matter if you have 20 DLC’s and 19 are funcioning properly, if one is bad, improperly installed, or just has no network, the whole system will be effected.


1. The communication between the cube and when it finally lights a domelight is a multiple step process. The first step is when the cube looks to see if the DLC driver is active. If it is not, you will see the “Dome Light Controller” option in System Settings as blacked out with no hyperlink.
2. The next step is when the driver is active; the cube looks to what DLC’s have been programmed into the driver. If there are no DLC’s programmed, then that is what the driver reports back in a matter of milliseconds. If there are network boards programmed, then one by one starting from the top of the list the DLC driver waits for a handshake response from that programmed network device. This process is always active and constantly looping itself as a failsafe to ensure the devices that have been programmed are communicating with the server.
3. In the event that one or more of these domelight’s, which are programmed into the cube, are not connected to the network the driver will get stuck waiting for a response. And in turn the cube will wait for the driver to report back. Eventually, it will move on to the next DLC, but not before confusion offers an opportunity to exacerbate the issue.
It is not uncommon for installers to pre-program facilities and for facilities to request live demo’s prior to everything being properly installed. Once you program a DLC into the System Settings, it can only be deleted if it is not programmed into any accounts. Therefore there are two solution around this problem. If you have not pre-configured everything and want to test the vaildity of a DLC, all non network connected DLC’s need to be deleted from the System Settings. If you have preconfigured it, you will need to find a switch to connect all programmed DLC’s. Even if you need to plug in 4-5 DLC-LCD’s and rest them on a shelf together. Bottom line, if you want to test the functionality of any dome light controller, all DLC’s programmed into the system need to be online.

Pagers. You know, those annoying, ugly boxes from the early 90s, usually associated with doctors and dealers? Those one-way devices used for sending messages may have died nearly twenty years ago, yet they are still walking around like inattentive zombies in one place – care facilities. Hospitals, nursing homes, and assisted living facilities are keeping pagers alive. But, why? We’ve decided to make a list. Here are our top five reasons why it’s time to pull the plug on pagers:

  • The technology is outdated.

Pagers rose to popularity in the mid-90s, peaking in 1994, and have since been experiencing a slow and inevitable decline into obsolescence.  They cannot be update, and the one-sided technology leads patient care into the past! Pagers are so old, in fact, that some of our staff members had to look them up on Wikipedia to find out what we were talking about.

  • They’re ineffective.Screen Shot 2016-04-04 at 2.49.06 PM

What use is a basket full of pagers sitting at the front desk? In many hospitals still using pagers, this is the reality of the situation. If everyone is responsible for making sure that buzzing pagers are checked, no one is truly accountable for missed calls, making the entire system ineffective and unreasonable.

  • They’re one-trick ponies.

Pagers in hospital and other care facilities are almost always one-way communication devices. You wear this bulky, outdated box on your hip all day, and the only thing it can do is receive pages. Nurses and other hospital staff become fed up with the slow and outdated technology and tend to use their own, personal smart devices, leading to privacy and security issues for the care facility.

  • There are better options.

It’s 2016, and everyone walks around tethered to a smart device.  Because many care facilities ban personal smart devices due to privacy concerns, RCare has designed RCare Mobile™, a secure and customized mobile smart device designed for busy nursing staff, administration and professional caregivers. RCare Mobile’s “I Got It” feature creates an environment of seamless communication between all staff who have been alerted to an issue.

  • Your staff, your residents and your community deserve the latest and greatest in care.

Better response times, proper incident handling, and accountability features make for a less stressful workplace, more effective staff members and residents who feel more secure. Happy caregivers make for happy residents and a happy place to be.

So ditch the pagers and let RCare Mobile™ put more smiles in your world.

RCare is hitting the road to introduce the Pretty Pretty Pendant around the country.  Looking for us? Check out the Environments for Aging Expo and Conference.

Stop by and visit us at booth number 201! The Expo Hall is open Sunday, April 10: 4:30pm – 7:30pm; Monday, April 11: 11:00am – 4:00pm; and Tuesday, April 12: 8:00am – 11:00am.Want to arrange a demo? Contact us at

Stop by and visit us at booth number 201! The Expo Hall is open Sunday, April 10: 4:30pm – 7:30pm; Monday, April 11: 11:00am – 4:00pm; and Tuesday, April 12: 8:00am – 11:00am. Want to arrange a demo? Contact us at


About Environments for Aging

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The Environments for Aging Expo & Conference offers the latest strategies and ideas for creating functional and attractive living environments for our aging population. During this comprehensive three-day learning experience, attendees network with peers while learning the latest innovations and best practices in senior-friendly design for long-term and residential care settings.

Austin Convention Center in Austin, TX
Dates: April 9-12, 2016
Time: Sessions begin at 8:30 a.m. on April 9 and conclude at noon on April 12.

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As we transition from the Gen 3 to the Gen 4 locating system, there have been some inevitable questions about compatibility that this week’s tech bulletin will attempt to clear up. While there are software changes that accompany G4, the changes are mainly upgrades made to the wireless network hardware and pendants. In short, G4 is backwards compatible and will work with G3 equipment, but G3 is not forward compatible with G4.


1) The servers, with free a software upgrade, are compatible with both G3 and G4 equipment and can run both generations of equipment at the same time.  However, the wireless network equipment itself, Locators, Repeaters, and Master Receivers are not compatible with the other generation.
2) The only changes made to any transmitters were the WTC Pendants.  All other transmitters will work with both systems.  Ex: There are no new G4 BP-7RWR Pull-cords.
3) G3 Pendants will work on G4 wireless network equipment, but G4 pendants will not work on G3 wireless network equipment.
4) G3 and G4 equipment look the same from the outside, so it is important that you check the label to ensure you’ve received the proper product.  Ex: LT-490 =G3, G4LT-490 = G4
Acceptable Wireless Network Configurations:
Unacceptable Wireless Network Configurations:
Acceptable Pendant Configuration:
Unacceptable Pendant Configuration:


Please use this as your first source for any compatibility questions. If you have any other questions about compatibility issues or how such a transition would work for an existing facility please contact RCare Technical Support at 585-671-4144.

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RCare is taking to the road for the next few weeks,  introducing the Pretty Pretty Pendant at trade show and conferences around the country.  Looking for us? Check out LeadingAge Illinois, and ISC West.

About LeadingAge Illinois

LeadingAge IL Annual Meeting & Exhibition offers a premier forum to showcase products and services to an elite group of members that are interested in finding the most innovative solutions for their communities.  

Location:  Renaissance Schaumburg Convention Center & Hotel, 1551 Thoreau Drive, Schaumburg, IL 60173

Dates:  April 5 – 7, 2016

Time:  Sessions begin at 7:30 a.m. on April 5 and conclude at 12:00 p.m.on April 7.

About ISC West

ISC West is the largest security industry trade show in the U.S. Meet with technical reps from 1,000+ exhibitors and brands in the security industry and network with over 28,000 security professionals.

Location: Sands Expo Center, 201 East Sands Avenue, Las Vegas, NV 89109

Dates: April 5-7, 2016

Time: Sessions begin at 8:30 a.m. on April 5 and conclude at 4:30 p.m.on April 7.

Will we see you at any of these conferences? Tweet us at @ResponseCare and let us know! For more information on RCare, please visit or email

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Response Care, Inc. (A.K.A. RCare), is honored to announce they have been awarded the Rochester Business Journal’s 2016 Health Care Achievement Award Honorees in the Health Care Innovation category.

The Rochester Business Journal chose 21 individuals and two organizations (RCare being one) for its 14th consecutive year of awards celebrating the impact of healthcare innovation in the Rochester community.  The Health Care Achievement Awards recognize excellence, promote innovation and honor the efforts of individuals and organizations who are making a significant impact on the quality of health care in Rochester. The awards honor the best that Rochester has to offer.

RCare’s Myron Kowal, a veteran attendee of this exclusive awards ceremony, was delighted to learn his organization had been selected.

“I have been attending this ceremony for years and am delighted that I will be able to be on stage with some inspiring innovators in the Rochester area,” said RCare CEO, Myron Kowal. “I am proud of the RCare Innovative team for honing and releasing the latest in Nurse Call technology, the G4 Advanced Locating Protocol. This new, ground-breaking technology is ultimately what secured us the award.”

Since 2006, RCare has been devoted to improving the lives of elders around the world. Beginning in the Rochester, New York area, RCare continues to flourish and now serves facilities throughout the United States, Canada and most recently into Europe.

The honorees in all categories will be featured in the Health Care supplement in the Rochester Business Journal.

For more information on RCare, please visit or email

American PendantOur Pretty Pretty Pendants have been a Pretty HUGE success!  Needless to say, we’re Pretty excited.

We know seniors can sometimes resist wearing bulky, ugly PERS pendants. And who can blame them? It can seem like putting on an embarrassing badge of frailty. All of which made us wonder: Why do pendants have to be ugly?

Turns out, they don’t! It isn’t an actual requirement. (We checked).RC-PPP

While we knew at least some seniors and senior living facilities would be interested in our new, Pretty Pretty Pendants, we didn’t realize that we’d sell out immediately. But don’t worry, we’re making more. Want to get yours sooner rather than later? Get signed up for our Pretty Pretty Pendant waiting list, and get it pretty soon.

New shipments are expected soon, so contact us to add your name to the waiting list today!

Please visit

March 7, 2016 Rochester, NY – – RCare, Inc. is honored to announce that CEO Myron Kowal has been chosen to serve on the prestigious Executive Advisory Board of Argentum.

Previously known as the Assisted Living Federation of America (ALFA), Argentum is the largest national association dedicated to professionally managed, resident-centered, senior living communities and the seniors and families they serve.  Kowal’s RCare has been leading the nurse call and monitoring industry since 2006, making them a valuable asset to this executive advisory board.

Myron Kowal has a long list of accolades and leadership roles under his belt including providing services for Habitat for Humanity and the Greater Rochester Area Partnership for the Elderly (GRAPE). He is also a recent recipient of the Rochester Business Journal 2016 Health Care Achievement Award for Innovation.

“Technology is changing the way care is delivered, while enhancing the professional caregiving experience,” said Kowal. “I am honored to help advance Argentum’s mission to improve the lives of seniors and those who care for them, as technology continues to play even more of a critical role.”

Motivated by a passion for the senior community and caregivers, RCare is a fixture at industry events such as the Consumer Electronics Show, the American Health Care Association, PEAK, LTC/CXO, Environments for Aging (EFA), Eden Alternative, Argentum, and LeadingAge. They will have a large presence in booth #408 and be sponsoring ancillary events at the upcoming Argentum Senior Living Executive Conference in May. The Argentum event will take place May 10th from 10:00am-1:30pm and May 11th from 10:15am-1:15pm in Denver, Colorado.

About RCare:RCare with shadow

RCare is a provider of UL 1069 tested wireless nurse call and personal emergency response systems for the entire spectrum of eldercare and senior living. RCare components integrate into a variety of healthcare communication systems to create efficient and verifiable responses to medical emergencies. RCare works together with distribution partners to build individualized, flexible and seamless systems to enhance professional caregiving teams and their residents.


About Argentum:Argentum_Logo

Argentum is the largest national association dedicated to professionally managed, resident-centered senior living communities and the seniors and families they serve. Since 1990, Argentum has advocated for choice, accessibility, independence, dignity and quality of life for all seniors.

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Notification chains are being configured with too many message receivers and too short of a repeat duration, which causes encoder queue logjams, caregiver burnout, and damages facility’s trust in the product.



Below is a comparison of the disparity between two (Non-hypothetical) scenarios that accomplish the same thing. Each has 10 CNA’s and an escalation at 3 minutes that adds 5 nurses for a total of 6 minutes of alerts. Scenario one uses common capcodes and a repeat duration of 90 seconds.   Scenario two uses individual capcodes and a repeat duration of 60 seconds. As each page requires approximately 4 seconds of processing, if the incident is not restored for the entire 6 minutes it’s the difference between 4 pages that takes a total of 12 seconds of processing and 75 pages that takes up the entire 6 minutes.   In scenario two, if you were to receive a second alarm during this 6 minute window it is highly probable that it will fail to send them on time rendering the notification configuration inoperable.



  1. Discuss specific notification requirements/expectations with facility prior to installation.
  2. Trim down your notifications by using common cap codes.
  3. You should never have more than 3-4 message receivers per link.
  4. Your “Seconds between repeat notifications” should typically be no less than 120 seconds.