RCare RMetrix reporting

RCare's RMetrix v2You’ve seen the advantages of RCare’s big-time native reporting and analytics. RMetrix, the free reporting package included with all RCare Nurse Call platforms, gives you the information and call analytics you need by person, by shift, or by group. With it, you can increase efficiencies, identify trends, and improve the quality of care.

And now it just got better.

We have recognized the changing needs of our clients and we used that information to completely overhaul our reporting, customized to your needs. Introducing RMetrix v2, a revamped RCare reporting technology providing the most modern, scalable, and customizable reporting and analytics for senior housing communities with one or more sites. Here’s what’s new:

Multiple Output Formats

Output reports in your choice of format:

  • Display them on screen
  • Download them as PDFs
  • Export them as .csv files

Pre-scheduled delivery, or on-demand:

You can choose to receive the reports in scheduled emails, or get them on demand whenever you want them.

Built-in Reports:

RCare RMetrix reportingOur comprehensive list of built-in, pre-designed reports gives you many choices for what information to get and how. You can use filters like date, group, incident outcome, and more.

  • ADLs by Individual Residents
  • Calls by Hour
  • Incident List
  • Resident List
  • Call Distribution Across Multiple Shifts
  • Incident Exceptions
  • Longest Response Times
  • Frequent Resident Callers
  • Check-In Report
  • and so much more…

Plus, you will receive additional built-in reports with future updates. Completely free.

Customizable:

Our new reporting engine also includes a Report Designer. If you don’t see exactly what you’re looking for in our extensive list of built-in reports, you can tailor your own report. Don’t have time to write your own custom reports? That’s okay, too. RCare’s team can create made-to-order reports for you, giving you full-service, custom-built reporting for a low added fee.

But wait, there’s more…

  • Built-in graphs for easy trend analysis
  • Professional, branded report output

Now shipping:

This new reporting is a part of all RCare installations, and it’s shipping now. It’s just one more reason to switch to RCare’s comprehensive emergency nurse call and monitoring technology.

Are you already an RCare client? Contact your RCare Trusted Integrator to request an upgrade.

RCare’s reporting was already the most versatile and easy-to-use in the industry. And it just got even better.

Rochester Health Care Hero Award

The Rochester Business Journal (RBJ) announced that RCare’s CEO, Myron Kowal, has been selected as a 2020 recipient of the Health Care Hero award. This annual award celebrates and recognizes excellence, promotes innovation, and honors the efforts of organizations and individuals making a significant impact on the quality of healthcare in the Rochester area.

RCare’s Kowal is being recognized as a COVID-19 Hero, a special category created this year to honor individuals and organizations making exceptional efforts to help fight the COVID-19 health crisis and address the unique health care needs caused by the pandemic.

Headquartered in Webster, NY, RCare manufactures wireless nurse call and emergency monitoring systems for long-term care and senior housing communities. During the early days of COVID infections, RCare saw an unmet challenge. As cases were surging and hospitals were reaching capacity, providers were forced to create makeshift triage areas, tents in parking lots as well as full-scale temporary hospitals. These temporary solutions were missing the high-quality, reliable nurse call systems that play an integral role in safe patient care.

RCare’s response was to create a portable, durable, wireless nurse call system, a simple solution that could be set up quickly and easily, particularly in non-traditional patient settings. This special nurse call system, called the RCare Rapid Deployment Kit (RDK), is a nurse call system in a box. It’s completely plug and play, so it can be installed in minutes, even in non-standard settings that may lack traditional infrastructure, while providing the reliability of a hospital-grade nurse call solution. The kit provides effective, reliable nurse call communications between patients and caregivers, or between equipment (such as ventilators) and caregivers, even in non-healthcare, field operation environments.

Nurse Call Systems

Through the initial wave of infections, the RDK was installed in field hospitals throughout the country. One example is UMass Memorial Hospital, which created a 216-bed “pop-up” hospital in the 50,000 square foot Exhibit Hall of the DCU Center in Worcester, MA, to handle their patient overflow.

The DCU Center is an indoor arena and convention center in downtown Worcester. In April, its Exhibition Hall was converted to a field hospital to help nearby UMass Memorial Hospital handle the overflow of COVID-19 patients, those sick enough to require hospitalization, but not ICU care or a ventilator. The center was repurposed to act as both a field hospital led by UMass, and a shelter for homeless people who were positive for COVID-19. The installation was quick, smooth, and successful.

The hospital was created in a 50,000 square foot exhibition hall with cube-type barriers separating patient spaces. Nothing about the setting was traditional. Nothing could be permanently mounted. The server was placed behind folding tables that nurses used for charting, on a box, with the paging encoder on top of it. Locators were hung on centrally-located poles with tie wraps. The server and paging encoder were plugged into a network switch with a patch cable. Pendants were given to the staff for distribution to patients as they were admitted.

Sean Grady, Unit Director for UMass Memorial said this about the installation: “The RCare rollout was probably the best of any vendor rollout involved with the DCU project. From project management to technical install, it could not have gone any more smoothly. I can tell you that the nurse call system has worked great for us at the field hospital we have set up in Worcester.”

The installation happened very quickly, despite the tight schedule and chaotic environment. The goal was to complete the entire hospital in just ten days. In fact, UMass smashed the goal and completed the project in only 8 days. Even as the nurse call system was being installed, the IT department was setting up computers and networking infrastructure, Pharmacy was loading Picsys machines, Biomed was setting up their equipment, contractors were running the O2 infrastructure, and news crews were there documenting the whole thing.

RCare's Rapid Deployment Kit and RCare's CEO Myron Kowal

RCare’s founder and CEO Myron Kowal and the Rapid Deployment Kit

The RDK nurse call system includes a touchscreen server, one pendant for each patient, and four pagers. No internet connection is needed for the system, and no phone lines. The system is preprogrammed by the integrator, to be ready to use right out of the box. This capability is mission critical for overworked clinical staff who have neither the time nor the technical expertise to spend on installation. Each kit is designed for 40 patients, although expansion kits allow it to be used for many more. As easily as it is installed, the RDK can be uninstalled when the hospitals are no longer needed, and redeployed if needed again.

RCare’s founder and CEO Myron Kowal will be accepting the award at an exclusive virtual  awards ceremony at noon on August 24.

Learn more about the RCare Rapid Deployment Kit.
Find out more about the RBJ Health Care Hero Award.

HIPAA-compliant Rphone

RCare wants to protect you with RPhone.

Social media is everywhere and while it’s a wonderful way for families and friends to keep in touch, it can also be an extremely dangerous HIPAA liability. But don’t take our word for it. Here are just a few recent McKnight’s headlines that will shock you. These are actual headlines. And they’re scary.

Nursing home employee charged in Snapchat video of showering resident

 

Officials face scrutiny after SNF employee shares photo of deceased resident on Snapchat

 

Nude Snapchat of resident leads to felony charge for SNF employee

What do all these cases have in common? It was staff members using their personal cell phones while working. Why? Because so many pager-based systems don’t provide the communication capabilities that employees need. So, they resort to their personal phones for staff communications which already presents a HIPAA risk. Add to it the temptation of using their cameras and social media and you’ve got a lawsuit waiting to happen.

HIPAA-compliant RCare RPhone nurse call system, not "their phone"All three of these cases all could have been prevented with RCare’s RPhone.

The RCare RPhone is a HIPAA-compliant, secured and locked-down mobile caregiving device. It eliminates the need for personal cell phones.

Investigation launched over Snapchat video taken by SNF worker

Tell your staff to leave their cell phones in their lockers. With the RPhone, your staff will have all the features of a smartphone, except for the ones you don’t want. No photos. No access to the Internet. No social media. No access to protected health data off campus.

What can RPhones do? Receive nurse call alerts. Talk with residents. Claim calls with the “I got it” feature. Receive complete information about the resident who called. Access data over the company’s internal WiFi. Collect information, including which caregiver(s) received the alert, who claimed the alert, which caregiver entered the resident’s room, the duration of the visit, services rendered and the caregiver notes.

The RPhone is better than “their phone.” It is completely encrypted and HIPAA-compliant. It does not allow photos to be taken, does not have access to the Internet or personal social media platforms. It connects to internal campus WiFi, and will not function off campus to protect private data. It is economical and efficient.

RPhones are equipped with NFC readers, allowing responders to check in and out of the point of care as well as immediately document what services they performed for billing and accounting purposes.

The technology you choose for your community could have a big impact on your exposure to privacy risks.

SNF workers allegedly posted videos of residents to Snapchat

Don’t let this happen in your community. Get personal phones out of the work place. RPhone. (Not “their” phone.)

Celebrate Freedom, Juneteenth, June 19

Juneteenth, celebrated on June 19th, is an American holiday that commemorates the day in 1865 when the last enslaved people in the United States were finally freed. Although the Emancipation Proclamation signed by President Lincoln on January 1, 1863 abolished slavery in the United States, many slaveholders didn’t comply with the order until Union troops arrived to enforce it, according to the Smithsonian National Museum of African American History and Culture. June 19, nicknamed Juneteenth, was chosen as a day to celebrate freedom for all.

New York’s Governor Cuomo issued an Executive Order this year, recognizing Juneteenth as a holiday for state employees. He said in an accompanying statement, “Friday is Juneteenth – a day to commemorate the end of slavery in the United States – and it’s a day that is especially relevant in this moment in history. Although slavery ended over 150 years ago, there has still been rampant, systemic discrimination and injustice in this state and this nation, and we have been working to enact real reforms to address these inequalities.”

RCare is closing early to allow our team to join in the celebration, to honor our nation’s rich and diverse history, and to take time to reflect on America’s achievements and its flaws, and its efforts to address the ongoing social injustice that continues today against our brothers and sisters. It is our hope that by honoring Juneteenth, RCare is making a small contribution to making this country a better place.

RCare's central station monitoring

It is the middle of the night. Joyce from Room 118 gets up to answer the call of nature, and falls in the bathroom. She presses her pendant button. What happens next?

The answer is, it depends. Usually, the call is received, and an aide arrives at Joyce’s room to help her. The speed at which this occurs can depend on how reliable and robust the call light system is.

But sometimes there are added complications:

  • Perhaps Joyce lives in an Assisted Living community that is lightly staffed late at night, as a cost-saving measure. Unfortunately, at the same time that Joyce needs help, the staff are busy answering other residents, which means Joyce will wait where she’s fallen until the staff is done.
  • Perhaps Joyce lives in a low-income senior housing unit, and there’s nobody staffed to even answer the call. She’ll just have to wait on the floor until tomorrow morning at 8am when she receives the automated check-in phone call. When she doesn’t answer the phone, she’ll be added to a list for someone to check on later in the day.
  • Maybe Joyce lives in Independent Living. Normally there’s someone at the night desk to receive calls, but tonight the WiFi went out, and push button calls weren’t received by the system during the 30-minute outage. Unfortunately, Joyce’s call will go unanswered.
  • Or maybe there’s an extraordinarily high volume of calls that come in right before Joyce’s call. Unfortunately, she will simply have to wait, hoping that someone received her call.

Not only is Joyce fearful and agitated, she is now at risk for dehydration, pressure sores, increased blood pressure and heightened anxiety. All of these factors can lead to a potential bad outcome for Joyce.

What can be done? How can we ensure that all residents get the help and support when they need it?

Introducing: RCare’s Central Station Monitoring Service

No matter how great your staff and your nurse call system, sometimes you need backup to make sure that none of your residents slip through the cracks. RCare has partnered with Security Central, a nationally licensed service provider with a track record for excellence and reliability. Security Central has been in business for 57 years. Their staff is available 24/7 to answer the phones, and based on the pre-set protocols for your community, to take appropriate action.

With the integration of central station monitoring into your RCare nurse call system, you can be sure that every call is answered. Depending on your pre-set protocols, the operator may first contact the resident to confirm that it isn’t a false alarm and that help is really needed. Once this has been determined, the operator will gather additional essential information before contacting emergency responders.

No matter how great your staff and your nurse call system, sometimes you need backup to make sure that none of your residents slip through the cracks.

Or, your protocol may call for a series of escalating calls to be made, e.g. first to the on-call staff, then to the facility director, then to family members, and finally to 911 (when needed). It’s entirely flexible and customizable to fit your community, your caregivers and your administrators.

You might decide that any call that has not been answered by staff after a predefined period of time can be escalated to the central monitoring system.

Not to mention, if your community experiences a tech emergency, RCare’s cellular failover backup means calls are received even during power and WiFi outages.

Who benefits from Central Station Monitoring?

From Independent Living, to Assisted Living, to Skilled Nursing, to Affordable Housing communities, Central Station Monitoring can provide endless benefits. The integration with RCare’s nurse call system ensures that room-level information is routed immediately to someone who can help.

RCare’s Central Station Monitoring works over a standard phone line, IP, or cellular. Cellular is also available as a backup option for phone lines or IP setups.

Emergencies happen and response time is critical. RCare’s integration with Security Central provides a proven, cost-effective model to provide critical, life-saving services for your residents when it matters the most.

Want to learn more? Contact RCare.

nurse call systems for temporary hospital

The Challenge:
UMass Memorial Hospital had a problem. At the peak of the COVID-19 outbreak, it was being flooded with patients, and needed to expand capacity, fast. 

The Solution:
To convert the 50,000 square foot Exhibit Hall of the DCU Center, a convention center and arena, into a “pop-up” temporary field hospital, to handle the overflow of patients.

The Timeline:
They had just ten days. They finished in eight.

The Story:
The DCU Center is an indoor arena and convention center in downtown Worcester, MA. In April, its Exhibition Hall was converted to a field hospital to help nearby UMass Memorial Hospital handle the overflow of COVID-19 patients, those sick enough to require hospitalization, but not sick enough to require ICU care or a ventilator. It was repurposed to act as both a field hospital led by UMass, and a shelter for homeless people who tested positive for the disease.

Despite the unconventional setting, with its many challenges, the quality of care needed to be top-notch, and that included the nurse call system. It had to be quick to install, and completely reliable, because lives would depend on it.

Signet Electronic Systems, a trusted RCare integrator, used RCare’s Rapid Development Kit (RDK) nurse call solution to help UMass create the temporary hospital. The installation was quick, smooth and successful. 

Signet has a long-standing relationship with UMass Memorial Health Care. It installs the majority of the beds in both of their Worcester campuses as well as satellite locations, with high-end wired nurse call solutions, in addition to managing other systems such as public address and master clocks. They knew they could count on RCare for a solution that works.

A Rapid Deployment Kit nurse call system includes a touchscreen server, one pendant for each patient, and four pagers. No internet connection is needed for the system, and no phone lines. The system is designed to be plug and play, and is pre-programmed to be ready to use right out of the box. One RCare RDK is fully programmed for up to 40 patients and 4 caregivers, however it can be expanded with RCare’s Expansion Kits. Patient beds are outfitted with clip-on placards that correspond to patient call buttons, so caregivers can see which patients are calling. RCare’s G4 platform provides best-in-class range to cover large campuses and deepen building penetration, which allows it to be reliable in any setting. 

nurse call systems for hospitals

The UMass temporary hospital was created in a 50,000 sq ft exhibition hall with cube-type barriers separating patient spaces. Nothing could be permanently mounted. The server was placed behind folding tables that nurses use for charting, on a box, with the paging encoder on top of it. Locators were hung on centrally-located poles with tie wraps. The server and paging encoder were plugged into a network switch with a patch cable. Pendants were given to the staff for distribution to patients as they were admitted. The openness of the space proved to be a benefit for signal transmission, allowing calls to be initiated from a pendant and received the full length of the space.

The system was installed overnight, and was completed and tested the following morning. Mark Roy, Senior Client Executive at Signet, described the scene. 

“Everyone was in there doing everything at the same time. Hospital folks were setting up computers, networking and other technical infrastructure, pharmacy was loading Picsys machines, Biomed was setting up all their equipment, contractors were running O2 infrastructure, and news crews were there at the same time, documenting the whole thing. 

Despite the tight schedule, Mark praised the UMass staff, who were very helpful, and provided everything needed in record time.

RCare’s Rapid Deployment KitUMass returned the compliment. Sean Grady, Unit Coordinator for UMass Memorial said this about the installation:

“The RCare rollout was probably the best of any  vendor rollout involved with the DCU project. From project management to technical install, it could not have gone any more smoothly. I can tell you that the nurse call system has worked great for us at the field hospital we have set up in Worcester.”

RCare is proud to be part of the solution for this ambitious project. Our Rapid Deployment Nurse Call Kit (RDK) is a plug-and-play, portable, pre-programmed nurse call system in a box that can be set up in hours instead of days, in a situation lacking standard infrastructure, while providing the critical, reliable communications required in a hospital setting, even a non-traditional one.

Related Post – RCare’s Rapid Deployment Nurse Call Kit – an Emergency Nurse Call System in a Box

emergency nurse call system

Nurse call systems for emergency situations: RCare’s Rapid Deployment Kit is a portable nurse call system in a box. Designed for ease-of-use, it’s quick to deploy and ready to use in a crisis.

The numbers of infected patients continues to rise, and hospitals in hard-hit areas are being forced to expand rapidly and efficiently. RCare can help. Our staff have been working hard, assembling Rapid Deployment Nurse Call Systems Kits. These kits provide effective, reliable nurse call communications between patients and caregivers, and between equipment and caregivers, even in non-healthcare, field operations environments.

These plug-and-play nurse call systems are preprogrammed by RCare’s expert technicians and ready for use immediately out of the box. They include one small touchscreen server, one pendant for each resident or patient, and four pagers. Expansion kits are available. Only one internet connection is required, and no landlines are necessary.

“Our mission here is to help win this war.” – Myron Kowal, RCare founder and CEO

Designed for speed of implementation, and ease-of-use in a pandemic, a natural disaster, or other emergency situations, RCare’s Rapid Deployment Kit installs in only five minutes and offers a reliable, secure nurse call systems in a box. RCare’s G4 platform provides best-in-class range to cover even the largest of campuses and deepen building penetration. UL 1069 certified nurse call systems available NOW. Contact RCare to find out more.

QAPI Program

Is your nurse call system helping your QAPI efforts?
It should be.

Quality Assurance, and Performance Improvement are on everyone’s minds these days. Because of the new CMS regulations, QAPI is the latest watchword in long-term care and skilled nursing facilities across the country. No doubt your senior community already has an implementation strategy in place for moving forward. But here’s something you may not have realized: Your nurse call system can play an important role in the success of your QAPI program.

RCare is the global provider of advanced, wireless nurse call systems. We’ve designed our nurse call systems to give you the tools you need for your QAPI program. Why are so many communities overlooking the value of nurse call systems for QAPI? It might be because they’re not using RCare.

Quality Assurance and Performance Improvement
QAPI.
1. Caregiver response data. When a resident pulls a cord or pushes a button on their PERS pendant, your caregiving staff responds. It’s one of many services provided in your senior community. And like all other services, it is subject to QAPI. You not only need to know that you’re meeting regulatory minimums of care, you also need hard data to identify ways to improve–even if you’re already doing a good job. RCare provides this data, including response times, call volumes, shift-by-shift comparisons, and even which services are most often provided at the point of care. This data can be key in setting baselines, in planning new ways to improve, and in measuring the effectiveness of changes.

2. Resident call data. Who is calling most frequently? How often do they call, and at what time of day or night? What services are performed? QAPI requires that you look for how things are going routinely. It also requires that you investigate your outliers. Are there needs that aren’t being met well in your facility? Are there individuals who need a change in care plan? What does your data show? With RCare, you’ll know.

3. Environmental response data. Not all calls are triggered by a request from a resident. It’s important to keep tabs on the safety and comfort of the resident’s environment as well. Are your refrigerators keeping food and meds at a safe temperature around the clock? RCare’s refrigerator sensors record data continuously, and alert the staff if the temperature slips out of range. Is a resident having a restless night? RCare’s motion sensors can let you know if there’s unexpected movement in the middle of the night. Did a tub overflow? RCare’s water sensor alerts staff, who can intervene, often before the resident even knows there’s a problem. Integrated right into RCare’s nurse call system, every alert is sent quietly and discreetly. With the “I got it” feature, caregivers can now claim calls avoiding duplication and negligence concerns.

In your job, there’s a lot expected of you. You should expect a lot from your nurse call system. RCare offers the most advanced wireless nurse call technology, for large or small facilities. RCare wants to join efforts and support you as you develop your QAPI program.

When there’s a national health crisis, RCare can help you be ready.

Designed for speed and ease-of-use in emergency situations, RCare’s Rapid Deployment Kit installs in only five minutes and offers a reliable, secure, 40-patient nurse call system in a box. RCare’s G4 platform provides best-in-class range to cover even the largest of campuses and deepen building penetration.

“The overall risk from this virus is still unknown, but what we do know is that many hospitals and providers are being overwhelmed with patients,” said Myron Kowal, CEO of RCare. “We decided to quickly extend our technology capabilities to places where they are in dire need.”

The plug-and-play system is preprogrammed by RCare’s expert technicians and ready for use immediately out of the box. It includes one small touchscreen server, one pendant for each resident or patient, and four pagers. Expansion kits are available. Only one internet connection is required, and no landlines are necessary.

RCare Rapid Deployment Kit Includes:

  • NurseCall Master with Integrated Touchscreen Console
  • 40 Pushbutton Pendants (waterproof; reusable if disinfected or disposable)
  • 40 Clip-On Bed Signs
  • 4 Alpha-Numeric Apollo Pagers
  • G4 Master Receiver
  • 2 G4 Locators
  • Single-Input Serial Page Encoder 5W
  • Compact, Heavy Duty Pelican Case
  • Easy step-by-step instructions and link to instructive video

The touchscreen console displays incoming patient calls with an audible tone. Patient beds are outfitted with clip-on placards that correspond to patient call buttons, so caregivers know which patients are calling. UL 1069 version available. If interested please contact us.

Small Senior Living Providers

Nearly half of all skilled nursing facilities in the U.S. have fewer than 120 beds. In fact, according to the Nursing Home Data Compendium of 2015 by Centers for Medicare & Medicaid Services, there are close to 8,000 skilled nursing communities that have fewer than 100 beds. This leaves a lot of small senior living providers with few options to provide top-quality care to people who deserve the very best.

BCube for Small Senior Living ProvidersAdvanced nurse call systems such as RCare’s standard advanced nurse call system offerings are complex and feature-rich. Typical installations may be in large facilities that have hundreds of beds, a large staff and many receivers and transmitters collecting information throughout the facility. (Think nurse stations, nurse call buttons, pull-cords, door sensors, etc.) The system may include dozens of mobile devices carried by caregiving staff and administration. Managing all these devices and their communications with one another requires an enterprise-class computer server. But along with this robust technology comes a price tag that isn’t affordable for small campuses. So, they simply don’t have access to the best advanced nurse call options available to other communities.

RCare recognized this underserved population and decided to address it by engineering a customized, scaled and innovative solution designed for small campuses with this great need and smaller budget. RCare realized that first and foremost, the approach to the design needed to change. Small campuses simply don’t need the robust enterprise-level server hardware. A much smaller computer can easily manage the job, while saving on unnecessary hardware costs. There are also far fewer transmitters and devices in a smaller facility, which results in fewer communications. This means the lower horse-power of a smaller computer can efficiently and effectively handle and distribute the communications from each of the devices. So, which computer could do this at the right cost? That may be the cleverest part. RCare took an existing RCare nurse desk console unit and reengineered it to act as the server itself, in addition to its regular duties as a nurse station.

The result is the RCare BCube. Now, for the first time, smaller senior living communities will be able to afford and deploy caregiving technology previously only available to the big players. They will be able to get the very best technology available, at a fraction of the price. With the BCube, the facilities get the benefits of the existing, thoroughly developed, tested, and supported functionality of the larger RCare solutions, but re-engineered to serve the smaller installation.

BCube for Small Senior Living ProvidersThe BCube nurse stations function like the nurse stations of the larger cube products, reporting sensor information, alert statuses and ensuring caregiver accountability. And the BCube provides the important accountability capabilities of the larger systems, including analytics, reporting and the RPhone “I Got It” caregiving accountability tool.

The BCube was designed only for smaller communities and is limited to installations with fewer than 128 beds. But what if a small campus expands and gets hundreds of additional beds and tries to deploy hundreds more push buttons and other devices? RCare thought of that too. It is seamlessly forward compatible and easily upgradable to larger and more robust RCare solutions, without hassle or inconvenience.

RCare’s revolutionary new BCube.

Better technology
Bigger value
Best fit for you

Learn more.