HIPAA-compliant Rphone

RCare wants to protect you with RPhone.

Social media is everywhere and while it’s a wonderful way for families and friends to keep in touch, it can also be an extremely dangerous HIPAA liability. But don’t take our word for it. Here are just a few recent McKnight’s headlines that will shock you. These are actual headlines. And they’re scary.

Nursing home employee charged in Snapchat video of showering resident

 

Officials face scrutiny after SNF employee shares photo of deceased resident on Snapchat

 

Nude Snapchat of resident leads to felony charge for SNF employee

What do all these cases have in common? It was staff members using their personal cell phones while working. Why? Because so many pager-based systems don’t provide the communication capabilities that employees need. So, they resort to their personal phones for staff communications which already presents a HIPAA risk. Add to it the temptation of using their cameras and social media and you’ve got a lawsuit waiting to happen.

HIPAA-compliant RCare RPhone nurse call system, not "their phone"All three of these cases all could have been prevented with RCare’s RPhone.

The RCare RPhone is a HIPAA-compliant, secured and locked-down mobile caregiving device. It eliminates the need for personal cell phones.

Investigation launched over Snapchat video taken by SNF worker

Tell your staff to leave their cell phones in their lockers. With the RPhone, your staff will have all the features of a smartphone, except for the ones you don’t want. No photos. No access to the Internet. No social media. No access to protected health data off campus.

What can RPhones do? Receive nurse call alerts. Talk with residents. Claim calls with the “I got it” feature. Receive complete information about the resident who called. Access data over the company’s internal WiFi. Collect information, including which caregiver(s) received the alert, who claimed the alert, which caregiver entered the resident’s room, the duration of the visit, services rendered and the caregiver notes.

The RPhone is better than “their phone.” It is completely encrypted and HIPAA-compliant. It does not allow photos to be taken, does not have access to the Internet or personal social media platforms. It connects to internal campus WiFi, and will not function off campus to protect private data. It is economical and efficient.

RPhones are equipped with NFC readers, allowing responders to check in and out of the point of care as well as immediately document what services they performed for billing and accounting purposes.

The technology you choose for your community could have a big impact on your exposure to privacy risks.

SNF workers allegedly posted videos of residents to Snapchat

Don’t let this happen in your community. Get personal phones out of the work place. RPhone. (Not “their” phone.)

Celebrate Freedom, Juneteenth, June 19

Juneteenth, celebrated on June 19th, is an American holiday that commemorates the day in 1865 when the last enslaved people in the United States were finally freed. Although the Emancipation Proclamation signed by President Lincoln on January 1, 1863 abolished slavery in the United States, many slaveholders didn’t comply with the order until Union troops arrived to enforce it, according to the Smithsonian National Museum of African American History and Culture. June 19, nicknamed Juneteenth, was chosen as a day to celebrate freedom for all.

New York’s Governor Cuomo issued an Executive Order this year, recognizing Juneteenth as a holiday for state employees. He said in an accompanying statement, “Friday is Juneteenth – a day to commemorate the end of slavery in the United States – and it’s a day that is especially relevant in this moment in history. Although slavery ended over 150 years ago, there has still been rampant, systemic discrimination and injustice in this state and this nation, and we have been working to enact real reforms to address these inequalities.”

RCare is closing early to allow our team to join in the celebration, to honor our nation’s rich and diverse history, and to take time to reflect on America’s achievements and its flaws, and its efforts to address the ongoing social injustice that continues today against our brothers and sisters. It is our hope that by honoring Juneteenth, RCare is making a small contribution to making this country a better place.

RCare's central station monitoring

It is the middle of the night. Joyce from Room 118 gets up to answer the call of nature, and falls in the bathroom. She presses her pendant button. What happens next?

The answer is, it depends. Usually, the call is received, and an aide arrives at Joyce’s room to help her. The speed at which this occurs can depend on how reliable and robust the call light system is.

But sometimes there are added complications:

  • Perhaps Joyce lives in an Assisted Living community that is lightly staffed late at night, as a cost-saving measure. Unfortunately, at the same time that Joyce needs help, the staff are busy answering other residents, which means Joyce will wait where she’s fallen until the staff is done.
  • Perhaps Joyce lives in a low-income senior housing unit, and there’s nobody staffed to even answer the call. She’ll just have to wait on the floor until tomorrow morning at 8am when she receives the automated check-in phone call. When she doesn’t answer the phone, she’ll be added to a list for someone to check on later in the day.
  • Maybe Joyce lives in Independent Living. Normally there’s someone at the night desk to receive calls, but tonight the WiFi went out, and push button calls weren’t received by the system during the 30-minute outage. Unfortunately, Joyce’s call will go unanswered.
  • Or maybe there’s an extraordinarily high volume of calls that come in right before Joyce’s call. Unfortunately, she will simply have to wait, hoping that someone received her call.

Not only is Joyce fearful and agitated, she is now at risk for dehydration, pressure sores, increased blood pressure and heightened anxiety. All of these factors can lead to a potential bad outcome for Joyce.

What can be done? How can we ensure that all residents get the help and support when they need it?

Introducing: RCare’s Central Station Monitoring Service

No matter how great your staff and your nurse call system, sometimes you need backup to make sure that none of your residents slip through the cracks. RCare has partnered with Security Central, a nationally licensed service provider with a track record for excellence and reliability. Security Central has been in business for 57 years. Their staff is available 24/7 to answer the phones, and based on the pre-set protocols for your community, to take appropriate action.

With the integration of central station monitoring into your RCare nurse call system, you can be sure that every call is answered. Depending on your pre-set protocols, the operator may first contact the resident to confirm that it isn’t a false alarm and that help is really needed. Once this has been determined, the operator will gather additional essential information before contacting emergency responders.

No matter how great your staff and your nurse call system, sometimes you need backup to make sure that none of your residents slip through the cracks.

Or, your protocol may call for a series of escalating calls to be made, e.g. first to the on-call staff, then to the facility director, then to family members, and finally to 911 (when needed). It’s entirely flexible and customizable to fit your community, your caregivers and your administrators.

You might decide that any call that has not been answered by staff after a predefined period of time can be escalated to the central monitoring system.

Not to mention, if your community experiences a tech emergency, RCare’s cellular failover backup means calls are received even during power and WiFi outages.

Who benefits from Central Station Monitoring?

From Independent Living, to Assisted Living, to Skilled Nursing, to Affordable Housing communities, Central Station Monitoring can provide endless benefits. The integration with RCare’s nurse call system ensures that room-level information is routed immediately to someone who can help.

RCare’s Central Station Monitoring works over a standard phone line, IP, or cellular. Cellular is also available as a backup option for phone lines or IP setups.

Emergencies happen and response time is critical. RCare’s integration with Security Central provides a proven, cost-effective model to provide critical, life-saving services for your residents when it matters the most.

Want to learn more? Contact RCare.