Alexa, please call my nurse: an RCare Alexa case study

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RCare Alexa Case Study

The Problem

Your resident experiences an emergency, but isn’t wearing a pendant. How would you know? How do they call for help?

Jon Scott Williams, Executive Director of Fellowship Square-Mesa is familiar with this issue. “Until they’ve experienced their first crisis, our residents aren’t always as diligent about wearing the pendants as we would like them to be.”

The Solution

A touchless and pendant-free nurse call option: Voice Commands

During an emergency, residents may not be able to reach a pull cord or press a pendant button. The problem can be even greater for low-vision residents. RCare’s Alexa integration allows residents a touchless and pendant-free solution to verbally request help, using the simple command: “Alexa, tell my nurse I need help.”

The command “Alexa, tell my nurse to check in” can be used for daily check-in. Voice commands can be helpful for staff, too. Hands-on caregivers can verbally request emergency backup or dismiss/silence alerts for the incident without ever taking their eyes off the resident. This helps to communicate to others that the call has been addressed.

With RCare Mobile, caregivers can speak directly with residents, assess the emergency and assure them that help is on the way. Caregivers can use this information to bring the right supplies and proactively request back-up support if needed. Caregiver calls are automatically answered by the patient’s in-room communicator, so the resident doesn’t need to do or touch anything to talk. The outcome? Faster response times, better resident satisfaction, and more efficient and effective care.

Sending Help Where It’s Needed

What if a resident experiences a crisis outside of their room? How will you find them when they need help? RCare’s advanced locating protocol (ALP) pinpoints and sends the location of the call with every alert. Caregivers know which floor, and exactly where on the floor, the call came from. When minutes matter, there are no wasted trips to the resident’s room when the resident is elsewhere in the community.

Fellowship Square-Mesa

An early adopter of Amazon Alexa for its residents, Fellowship Square-Mesa is a 385-bed senior community in Arizona, offering care across the continuum, including low-income assisted living. The community installed an Amazon Alexa Dot in every residence, to provide residents with an easy-to-use voice technology to request concierge services, look up information, find out about the daily activities schedule and menu, to schedule appointments, and to request help through their RCare nurse call system.