RMan from RCare at the AHCA-NCAL Convention and Expo

With Great Power Comes Great Responsibility.

Are you going to the AHCA/NCAL Convention & Expo in Orlando this year? Are you “ready for any challenge?” RCare is ready to provide you with the latest and greatest technologies and reporting tools to help you improve your response time. Are you ready to accept this challenge?

This industry spends countless dollars catering to residents’ needs, wants and desires. So, what do we come up with? Enhanced workout centers, bistros (OK, everybody likes bistros), golf putting greens, insides that look like the outside, fake clouds, circadian lighting, and the list goes on and on.

But we are not addressing the single most important thing we can do for residents. Improve call response times. Response times are critical to resident health, resident safety and resident satisfaction. When residents are admitted, they’re instructed to push the button or pull the cord whenever they need help. What they don’t know is that most likely it will take around 8-15 minutes for someone to respond.

When a resident needs help, they need to know that their call was received, and that help will arrive soon. Otherwise, you know what will happen: they’ll try to take care of things themselves, whether it’s getting out of bed, using the restroom, taking a shower. And, too often, that leads to falling.

What is the average response time for your community? Do you know? Is it the same for every shift? Every wing? Can you measure it? Is it improving? Are you proud of it?

You can’t manage what you don’t measure. And everyone in the community benefits when response time improves. Look at your response times and make the change. When you do, you will start to see immediate benefits.

No matter what kind of community, no matter what your size or budget, RCare can help. Stop by Booth #1512 and talk to RCare about how RCare’s advanced nurse call systems can empower you to make big improvements in your response times. And while you’re there, take your photo and post it on Twitter or Facebook with the hashtag #RMan or #RWoman for your chance to win great prizes.

RCare at the AHCA-NCAL Convention and Expo

RCare provides you the power to improve your response time! Who’s ready to take on this challenge? #RMAN #RWoman #RCareChallenge

Myron Kowal, Founder and CEO of RCare

Myron Kowal
Founder and CEO of RCare

AHCA/NCAL Annual Convention & Expo
October 14–16, 2019
Orange County Convention Center
Orlando, FL

RCare Booth #1512
Expo Times/Dates
Monday, Oct. 14, 11:30am-3:00pm
Tuesday, Oct. 15, 10:30am-1:30pm

#AHCANCAL19 #RMan #RWoman

RCare Alexa Case Study

The Problem

Your resident experiences an emergency, but isn’t wearing a pendant. How would you know? How do they call for help?

Jon Scott Williams, Executive Director of Fellowship Square-Mesa is familiar with this issue. “Until they’ve experienced their first crisis, our residents aren’t always as diligent about wearing the pendants as we would like them to be.”

The Solution

A touchless and pendant-free nurse call option: Voice Commands

During an emergency, residents may not be able to reach a pull cord or press a pendant button. The problem can be even greater for low-vision residents. RCare’s Alexa integration allows residents a touchless and pendant-free solution to verbally request help, using the simple command: “Alexa, tell my nurse I need help.”

The command “Alexa, tell my nurse to check in” can be used for daily check-in. Voice commands can be helpful for staff, too. Hands-on caregivers can verbally request emergency backup or dismiss/silence alerts for the incident without ever taking their eyes off the resident. This helps to communicate to others that the call has been addressed.

With RCare Mobile, caregivers can speak directly with residents, assess the emergency and assure them that help is on the way. Caregivers can use this information to bring the right supplies and proactively request back-up support if needed. Caregiver calls are automatically answered by the patient’s in-room communicator, so the resident doesn’t need to do or touch anything to talk. The outcome? Faster response times, better resident satisfaction, and more efficient and effective care.

Sending Help Where It’s Needed

What if a resident experiences a crisis outside of their room? How will you find them when they need help? RCare’s advanced locating protocol (ALP) pinpoints and sends the location of the call with every alert. Caregivers know which floor, and exactly where on the floor, the call came from. When minutes matter, there are no wasted trips to the resident’s room when the resident is elsewhere in the community.

Fellowship Square-Mesa

An early adopter of Amazon Alexa for its residents, Fellowship Square-Mesa is a 385-bed senior community in Arizona, offering care across the continuum, including low-income assisted living. The community installed an Amazon Alexa Dot in every residence, to provide residents with an easy-to-use voice technology to request concierge services, look up information, find out about the daily activities schedule and menu, to schedule appointments, and to request help through their RCare nurse call system.

RCare's Hospitality Suite hotel duress system helps keep hotel employees safe

This summer, the city of Sacramento passed legislation requiring hotels to provide panic buttons to help keep hotel employees safe. The city follows on the heels of the surrounding county, which earlier passed such legislation for hotels in the unincorporated areas of the county.

Numerous housekeepers from Sacramento hotels appeared before the legislature to tell their stories. In one case, a man had started stalking a housekeeper as she cleaned. Each time she would leave a room, he was there, waiting for her. To escape him, she locked herself into a guest room and called security, before she could carry on working. In another story, a male guest requested that a housekeeper bring him a bottle of mouthwash. When she arrived at the room, he didn’t answer her knock, although she knocked three times, as required by hotel policy. When she entered the room, she found him waiting to expose himself to her. She dropped the bottle of mouthwash and fled, according to an account in The Sacramento Bee.

How common is the problem? A survey of nearly 500 women working at hotels and casinos in the Chicago area found that 58% of hotel workers had experienced some type of sexual harassment by guests, sometimes multiple times, according to a report in the Chicago Tribune.

Sacramento joins a growing list of cities, states, and unions that are requiring these safety devices for vulnerable hotel employees. And, California is currently considering legislation to expand protection to workers in hotels throughout the state.

“No one should ever be fearful doing their job, least of all associates on-property who are so vital to the success of our company and our industry,” said Arne Sorenson, CEO of Marriott International.

When confronted with a threatening situation, panic buttons allow the worker to simply press a button. The button sends an alert to on-site security, who can intervene.

In order for the panic buttons to be effective, they need to provide help quickly. The alerts need to be sent immediately, and the response to the alert must be quick. Knowing the location of the employee who made the call, so that assistance can be sent to the right place, is critical to rapid response, according to hotel security expert Einar Rosenberg. It is also a difficult feature to find in hotel duress systems.

One system that has locating capability, along with proven reliability, is the Hospitality Suite by RCare, Inc. In addition to its alerting features, the system also provides response time data, to help hotels monitor and improve response times to employee emergencies.

RCare ensures reliability for sent and received alerts with their military-grade RF, a signal protocol proven to be far more reliable than WiFi or Bluetooth. And it has a wide listening range, even in the oldest buildings with challenging infrastructure.

“This is about expressing how we at the local level value the protection of women in the workplace,” said Sacramento county supervisor Phil Serna

When it comes to keeping hotel employees safe in the workplace, you can count on RCare’s wireless ALP Hospitality Suite.

Contact RCare to find out how they can enhance the safety and security for your hospitality staff.