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Part two of Notification Hierarchy explains the process of adding Message Receivers and Users.  We will describe how to add those Message Receivers into Groups.  We will also go over how to create Views, and how to add RCM/CC-900 users into those views.  It will also touch on escalation differences between Groups and Users.
Add Message Receivers
1)      Message Receivers->select type (Pager/Email/Phone)->select Add
2)      Enter Message Receiver detail (See examples below)
Adding Group:
1)      Notifications-> Add New Group->
2)      Enter Group Name and Description
3)      Add Message Receivers into Notification Chain where you’d like
         them.  Select Add new link here for Escalation.  Make sure your
         timing is set properly.  In the example below after 2 minutes it will
         send an Email to Text to John Doe.

4)       Change Account Groups accordingly. (If you do this process first,

          you can select the group when you create an account).
Creating Views
1)      System Settings-> Views->Add new Views
2)      Enter View Name and Description
3)      Select Groups you want to Add

4)      Select Save Changes

Adding User to a view
1)      Select Users->Add New Users
2)      Select device Type (Rcare Mobile or CC-900)
3)      Edit Rcare Mobile Notification delay if you’d like to create an
         escalation for that user.

4)      Select Drop down box from available views.  These users will now

         receive all alerts for all the groups that were selected for that view.
5)      Scroll down and select “Add User”
Select View on Individual Computer:
1)       Select System Settings->Views

2)       Choose View-> Select “Set this computer to selected views”.

Part one and Part two should combine to give you an understanding of how Groups and Views are created, how they are different, and how they are connected.  Remember, Notification chain controls the incident.  Account get assigned Groups that get assigned Message Receivers.  Users get View, which also get Groups assigned to them.  Notifications are arguably the most important aspect of a system and they can become complex if you’d like them to be.   Contact Technical Support if you have any questions about this bulletin.
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Recently we’ve seen an increased number of calls regarding proper configuration of the notification chain recently, particularly when it comes to RCare Mobile.  This week’s tech bulletins will explain the general structure of how a system gets from a device transmission to the caregivers as well as notification hierarchy in a simplified way.  This will be a multiple part bulletin due to its complexity.
These are the terms you need to know:
  • A Device gets assigned to an Account.
  • An Account gets assigned to a Group.
  • A Group(s) get assigned to a View.
  • Message Receivers (pagers, email, text) get assigned the Group Notification Chain.
  • Users (RCM Phones, Caregiver Consoles, and Computers) get assigned to Views.
Key Points:
  • By default, everything is set to “default” group and “default” view.  This means everybody receives everything.
  • The Notification Chain is king, even for Users who use views to get their alerts, they rely on the notification chain to stay active.  If the Notification chain ends, the incident ends.
  • As a caveat, the repeat alert durations in the notification chain only applies to message receivers in that link.  RCM phones have their own repeat timers on the individual phones.  They still require the Notification chain to be active.  See chart below.
The purpose of customizing a notification chain is to limit burnout by having all devices constantly going off.  This drains people, and batteries and narrowing responsibilities leads to quicker response times.  By specializing who responds to what incidents, there is also greater accountability for resident care.  If you mess this up, it can make caregivers lose faith in the system.  The system only does what you tell it to do.  Next week we’ll discuss how to navigate through the web interface to ensure you have to correct Account->Group->View configuration for your facility.

Meet RCare’s latest teammate: Mr Gary Jones.
Gary Jones
Sha la, la, la, la, la, la….


Please join us in welcoming Gary Jones to the RCare team. He is our new Director of National Sales and he’s a perfect addition to the RCare staff.

Gary JonesWe have to be honest, we couldn’t help trying to get Mr. Jones to “strike up a conversation.” It wasn’t hard to get him talking. He’s an incredibly smart, compassionate, friendly and personable guy. It was an obvious choice that he had the perfect mix of sales, technology and healthcare experience to be a great fit to our crew. Not to mention, he’s a swell guy who strongly believes in the RCare mission and vision.

He comes to us with a wide background in sales, technology, and health care. Before coming to RCare, Gary worked for the American Heart Association as the Director of Business Development & Corporate Relations. He has also worked for Asus, and the University of Rochester.

Gary attended Cornell University, and graduated with a degree in Biology. At Cornell, he competed on the Division I Track & Field team, where he was a Triple Jump champion. He is an Olympic Trials qualifier in that event as well.

So prepare to be amazed when you say “jump” and he says “how high?”

But Gary is not just about sales, healthcare and technology. In his spare time, he competes in CrossFit competitions around the country. He loves to travel, especially with his fiancée, Sarah. His favorite destination so far is Cairo, Egypt. Even though Mr. Gary Jones has admitted that he doesn’t know any “black-haired flamenco dancers,” we do know that he’s gonna be a big star.

Gary Jones

If you’re going to be on the road, you may have a chance to meet Gary. He’s going to be at HealthTAC in Nashville later this week. You’ll also find Gary at PEAK Leadership Summit in Washington, D.C. He’ll bring along our March 2017 catalog, which showcases all of our advanced nurse call solutions. We’ll also debut brand new products such as the BCube. The BCube offers all of the advanced features and technologies of our flagship nurse call solutions, but is designed, priced and scaled for smaller senior campuses.

Stop by and introduce yourself. We like Gary. We think you’ll like him, too. And trust us, Mr Jones is not only funky, but we know he really is gonna be a big, big star.

LinkIn with Gary
Shoot Gary an Email

Inspiration drawn from Mr. Jones by Counting Crows

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RCare wireless network installation is a process that requires an understanding that we can’t predict RF conditions until we get the wireless network devices in place at the facility.  We provide free courtesy quotes based on best practices that may have to be adjusted during the installation.  It might also have to be adjusted post-installation as the RF environment changes.  These quotes are meant to be guidelines, not gospel.
These declaimers about our quotes being educated estimates and not guarantees are included in the wireless network chapter, the ALP chapter, as well as every price list.  With the expansion of G4 and ALP it has become more common that configuring the wireless network will not be a simple plug and play operation.  Just because everything is checking in and you aren’t getting service alerts does not mean you have a healthy wireless network.  It is possible to complete and install with no service alerts that still have too few or too many locators.
Why too little is a problem
1) A common practice for Gen 3 was to limit the number of locators for better accuracy, but that is now a detriment to Gen 4 systems and should not be followed.  ALP and General Locating sort all available locators for an incident and narrows it to the closest 2 or 3 locators based on RSSI values (This is a new variable option in the wireless network chapter)
2) During the ALP process, we recommend tuning a facility to 3-5 locators for pendant presses. This number is important because the FM transmitter in the pendants cut through interference better than all the AM UT-3 transmitters.  If you’re getting 3-5 from the Gen 4 Pendant, you’re most likely only getting 2-3 to pick up the pullcord. If you are only getting 1-2 Locators for pendants, you might not be getting any for pullcords.
Why too much is a problem
1) Too many locators create system delays, which could cause locators that pick up the device to be missed.  In the image above you’ll see the option “Time to wait for locators” that is defaulted at 5 seconds.  Note:  DO NOT ADJUST THIS SETTING, YOU MAY BREAK THE CUBE.  The system doesn’t necessarily see the closest locators first and the furthest last; so, there’s potential for delays to cause the closest locator to be left out of the RSSI values reported for that incident.  There are some failsafe’s in place to prevent this, but this can throw away reliable data that General Locating and ALP require to make an accurate prediction.
It should be assumed that wireless network configuration requires trial and error flexibility for every facility.  Gen 4 has made locating better and more reliable, with the caveat that the installers take the time to ensure its consistency.  This is very important to keep in mind for new construction buildings that expect our layouts to be perfect so that they can install power for these locators in very specific spots.  For the same reason it’s better to dress warm in the winter, it is better to plan for too many than too few so that installers can remove unnecessary devices rather than be stranded.
McKnight's Virtual Trade Show

Your facility is small. Your budget is, too. You know you should be looking into new technology that will help your senior community be the best it can be. But you can’t afford to go to expensive trade shows.

What do you do?

You check out the McKnight’s Virtual Trade Show & Expo. This two-day event is being held completely online. Visit virtual booths. Live chat with representatives from top companies in the industry. See what’s new. There’s even bling! Fill out our brief survey and be entered to a drawing for an Amazon Echo. The expo may be virtual, but the prizes are real. And the best part? It’s entirely free to attendees. No travel expenses. No lodging costs. And no registration fees.

We think it’s such a great idea that we’re a sponsor for this year’s show. Stop by our booth and check out all our great products, including our new BCube, the best little nurse call system ever.

We know that there are a lot of smaller senior living communities out there. Although you’re small, collectively you care for nearly half the seniors in the United States. And we also know that the best technology for enhancing care has been cost-prohibitive.

RCare's BCube for Smaller FacilitiesBut we have smart people working here, so we sent them back to the drawing board to come up with a really great nurse call system, with all the features that RCare customers have come to count on: detailed analytics and reporting, HIPAA-compliance, mobile two-way communication, the “I Got It” feature that tells you who is responding to what call. Most of all we wanted to make it easy for smaller communities to afford. And they did it! It’s called the BCube. Check it out.

So register now for the McKnight’s Online Expo. Then “drop by” our booth on Tuesday or Wednesday. Say hello. Ask questions. Enter our prize giveaway drawing. Network with colleagues and vendors. Attend great, information-rich educational sessions. Earn up to 5 CE credits. And do it all without breaking your budget.

McKnight’s Online Expo is a free and interactive online-only event for LTCN professionals.
March 14 & 15, 9:30am EST
To register: www.mcknights.com/online-expo/section/298

McKnight's Online Expo PEAK

RCare is a exhibiting at McKnight’s Online Expo and Trade Show, and you don’t even have to leave your office! This event, for LTCN professionals, is sponsored by RCare, is completely free, and is held entirely online.

Come visit us in our booth. Fill out a short survey to be entered into a drawing to win one of two Amazon Echoes! Then stay awhile, to find out more about our new BCube nurse call system for small communities, our flagship RCube advanced nurse call system, and to check out our new Spring catalog.

BCube for Small Senior Living ProvidersWhy should you attend McKnight’s Online Expo?

  • Registration & Attendance is free
  • Providers can earn up to 5 CE Credits
  • Network with colleagues & vendors
  • Learn more about our BCube nurse call for small campuses
  • Chat with RCare booth reps in real time
  • Attend from any online device!
  • Great information-rich educational sessions

Come join us for this free virtual trade show. We look forward to “seeing” you.

McKnight’s Online Expo
March 14 & 15, 9:30am – 4:00pm
Completely online, and free
Get more information, and register…

RCare at PEAK Leadership SummitLater this month, broaden your perspective and expand your thinking at the PEAK Leadership Summit, the preeminent leadership forum for top-tier executives in the aging services field. RCare is sponsoring and exhibiting at the event.

New this year at PEAK: Participate in the exhibitor-wide survey, and you’ll receive the full set of questions and results at the end of the show.

RCare’s own Myron Kowal will be representing us at Kiosk 38
March 20, 9:30am-1:00pm
March 21, 9:30am-noon
Contact RCare to schedule a private meeting or demo.

RCare @ PEAK
March 19 – 22
Marriott Wardman Park Hotel Washington, DC.
Kiosk 38