RCare showcases BCube at Environments for Aging Conference

Environments for Aging ConferenceCome see RCare’s CEO Myron Kowal at the Environments for Aging Conference in sunny Las Vegas, showing off all of our latest products and features.

EFA Event Location
Mandalay Bay, Las Vegas
Feb 26 – Mar 1, 2017

Drop by Booth 511
Tues Feb 28: 11:45am – 2:30pm and 5:00pm – 7:00pm
Wed, Mar 1: 9:45am – 1:00pm

Want to arrange a private demo?
Contact us at info@rcareinc.com.

The Environments for Aging Expo & Conference offers the latest strategies and ideas for creating functional and attractive living environments that meet the needs of our aging population. During this comprehensive three-day learning experience, attendees will network with peers while learning the latest innovations and best practices in senior friendly design for long-term and residential care settings.

In addition to RCare’s flagship RCube advanced nurse call solution, RCare is excited to introduce our newest BCube solution, designed, scaled and priced for small senior housing communities. All of the rich monitoring, communication and reporting features of the RCare products, at a fraction of the price. RCare will also be showcasing our Pretty Pretty Pendants and Patriot Pendants. Designed for beauty, sleekness and wearability.

#RCare #BCube #BestLittleNurseCall #EFACon

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ABSTRACT:
As we’ve made continuing improvements to RCare Mobile, the processing power required has increased.  We have identified a major source of battery consumption because of how RCare Mobile notifies differently from typical notification methods.  These issues can all be resolved by using the Rcare mobile application as it was designed.
TECH SUPPORT SUMMARY:
Facts:
1. Vibration alerts cause major battery consumption and there are several ways to use RCare Mobile to limit these types of alerts.
2. Versions 2.32 and later now only have a vibrating alert every 3rd alert instead of every single reminder like the audio alerts, which use the battery power far less.  (EX:  Active Incident Reminder = 10 seconds, you will receive an audio alert every 10 seconds, but a vibrating alert only every 30).
3. RCare Mobile notification timing is set in the application admin settings.  By default it is set to every 10 seconds.  For every 10 seconds you increase this setting, it will reduce battery consumption in half. (See RCM Manual available on distributors webpage for how to access RCM admin settings).
Reasons there are too many activation
1. Users simply don’t respond to alerts.  We can’t do anything about multiple calls that remain active for more than an hour, other than show you they aren’t being answered.  If the facility is too busy to answer the calls or simply do not answer them, the batteries are going to die very quickly regardless of how we configure RCare Mobile or what phones are being used.
2. They aren’t using the “I Got it Feature”.  By enabling this and using it, other users will not continue to get the audio or vibrating alerts for those incidents.  Only the individual caregiver who pressed “I Got It” will.  This feature allows for better response time accountability as well.
3. Active Incident Reminder timing has never been changed from default, or is still otherwise too low for the facility’s average response time.  If 20 minute incidents are common place, then having it set to alerts every 10 seconds is a very bad idea (see images below).

4. Remember, it vibrates every 3rd reminder.  So, if the active incident reminder is 10 second, the phone will vibrate every 30 seconds.  If it’s every 120 seconds (2 minutes) it will only vibrate every 6 minutes.  Below is a graph that shows how this can escalate.

5. The image below shows the same phone, both with constant notifications.  The first graph shows with a 10 second active incident reminder that also has the vibration timer still set to 10 seconds.  The second graph shows the active incident reminder set to 10 seconds, but with the Software upgrade to only activate every 3rd alert (30 secs.)
 
CONCLUSION:
If they don’t answer calls, battery life will always be short.  Using the I Got it feature and setting an Active Incident reminder interval that is appropriate for the facility’s call volume/response times will alleviate most battery issues.  You may also go into the Android settings to turn down the brightness and setting Location services to Off to save on battery life.
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ABSTRACT:
We have finally completed documentation for Advanced Locating Protocol.  This bulletin is to introduce our new G4 locating software to those who have yet to install a G4 Server with ALP as well as let everyone know detailed documentation has been completed.  This bulletin will not explain how to use ALP or how to fingerprint, you must read the manual for that.  The ALP Manual can be found under the “Technical” tab on the Distributor Downloads portion of the RCare website.  The following link will take you to the Distributor login page (Click Here).
TECH SUPPORT SUMMARY:
 
There are several components to ALP that need to be considered including Wireless Network Configuration and Fingerprinting guidelines, as well as managing customer expectations.
1)      Wireless Network Guidelines:
  • Ideally 3-4 Locators will pick up every single alarm.
  • Too many or too few locators will lower accuracy.  Only 1 locator is never acceptable.
  • This should be tested prior any fingerprinting.
  • Do not neglect bathroom pullcords in pursuit of a perfect wireless network.
  • Locators should be tuned down all the way (all three dip switches in the tuning compartment should be down), by default the receive range is max.
2)      Fingerprinting Guidelines
  • Each room needs a minimum of 5 presses to cover at least the four corners and the center of the room.
  • Each press should try and replicate a real resident press Ex:  Knee high press simulating a fall, Bathroom tub, ect.
  • Fingerprint individual rooms or hallways, not both.
  • Problem areas like outside or near elevators or stairs will require more presses, preferably away from the building, or keep a small “zone” between the building and outside areas, the width of a sidewalk.
  • Facilities may require periodic re-fingerprinting.  RF changes occur without your knowledge, RF tends to drift overtime.
3)      Managing Expectations
ALP reports the top two locations it believes you are at based on your trained fingerprinted values.  It sometimes will report only one winner, this is not because something went wrong, but because it is so sure of the match.  It will report a location within 20 feet 95% of the time. What does this mean?  The room above is within 20 feet, the room across the hall is within 20 feet.  A common area might be within 20 feet of a corner room.  These are considered successful hits, though may cause confusion for end users.  Use common sense.  If you see an incident from room 708 and the resident is always in the room and ALP gives you room 808, there’s a good chance they are in their room.
Outside locations are going to be less accurate than inside the building.  Particularly in parking lots, the metal from the cars simply interferes with RF.  There are several things you can do to improve it:  Fingerprint a reasonable distance from the building instead of building a virtual wall next to the building (as mentioned above).  An outside locator, also placed a reasonable distance from the building when possible will help improve outside location accuracy as well.
 
CONCLUSION:
ALP and fingerprinting can be an art form.  It’s a feature in which precision on the front end will improve its capability.  ALP includes many nuances and knowledge of the document we have just posted online is paramount.  We are continuously making improvements to ALP software to find ways to make it even more accurate, thus you should consult your documentation frequently, especially before any new fingerprint or maintenance.

Valentine’s Day originated as a Christian feast day honoring Saint Valentinus, who was imprisoned and martyred after performing weddings for soldiers who were not allowed to marry. It remains an important holiday to many people around the world.

All we know is, it’s a good opportunity to express your affection for the people most important to you. Sentimental? Sure. But we at RCare think these kinds of things are important. After all, caring for others is at the heart of what we do.

And it’s at the heart of what you do. There is no higher purpose, no greater calling, than caring for another human being. What you do for your seniors isn’t just important. It’s paramount. It’s the very core of what makes us human.

We’re very glad to be a part of it. It’s why we developed our new BCube. Roughly half of all skilled nursing facilities in the United States have fewer than 150 beds. Such small organizations have not benefitted from recent advances in nurse call systems because they could never afford flagship offerings like RCare Mobile. With BCube, now they can. We scaled our most robust and innovative technologies to fit the budget of even the smallest of senior communities. Why? Because we want every senior and every caregiver to have the best tools. It matters to us.

We know it matters to you, too. That’s why we think of you not just as customers, but as our partners in caring. So here’s a little love from your friends at RCare. Happy Valentine’s Day to you, your community, and your loved ones.

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ABSTRACT:
We wanted to provide updated information based on some changes and things we’ve observed out in the field with CC-900’s that can impact the CC-900’s.
TECH SUPPORT SUMMARY:
PHONE MOUNT SCREWS:
 
The CC-900 includes screws for a handset whether you purchase the handset or not.  DO NOT use them if you do not have a handset.  By tightening the screws down without an actual handset you will inadvertently put pressure on the unit that will cause the screen to crack.
 
 
CC900’s “Going To Sleep”:
There is an Android feature that is overriding our display time out settings that we have been unable to wrestle from Android.  Thus, these units may shut off or go to sleep even though the units are set not to.  There are two settings that need to be changed to avoid this.
Turning off Display Timer
1)       Swipe Down form upper right hand corner to go into Android Settings
2)      Select Display
3)      Select Sleep
4)      Select Never Time Out
Turning Off Screen Lock
5)      Go back to main Android Settings page
6)      Select Security
7)      Select Screen Lock

8)      Select None

 
CONCLUSION:
DO NOT install the screws given for the handset if you do not have a handset, you will crack your screen if you go too far.  This is not a refundable offense; you have been warned.  If the screen is going black or going to sleep on you, a simple settings change can correct the perception that your unit is not working.
Best Little Nurse Call System

LTC/CXO Summit interviews Myron KowalRCare is delighted to be selected as a solution provider for the revolutionary LTC/CXO summit, an invitation-only forum for senior level executives and solution providers.

RCare CEO Myron Kowal featured on an interview by LTC/CXO:
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We’ve got some BIG news to announce at the LTC and Senior Living CXO Summit (LTC/CXO) in Pasadena. We will be introducing our all new, revolutionary BCube platform designed specifically for small campuses. Using all of the BIG monitoring, sensing and reporting features of RCare, the BCube is a more cost-effective, efficient and scaled design.

What makes the BCube so exciting?

It’s a big-featured nurse call system scaled and priced for small communities. Advanced wireless nurse call systems like RCare Mobile are comprehensive and robust, designed (and priced) for large skilled nursing and assisted living communities. With their smaller budgets, we’ve seen that smaller communities are often priced out of the market for the new technologies that make caregiving safer for the resident, and more efficient for the staff. So we went back to the design table and came up with a way to give you the great features of our bigger nurse call systems, at a smaller price. All of the big capabilities, without the big price tag.

What else is new at LTC/CXO? We’ll be sharing our revolutionary new technologies that make RCare the leading advanced nurse call system across the world. We will talk about our recent integrations with EMR giant PointClickCare, wander management leader Accutech and telehealth and socialization platform GrandCare Systems. We’ll be showcasing our custom-made, HIPAA-compliant RPhone handsets powered by RCare Mobile to ensure communications are fast, descriptive and secure. We are also showing off our new sleek Pretty Pretty and Patriot Pendants. These beautiful accessories are designed for ultimate functionality with elegant style.

LTC/CXO is being held February 9-10, 2017, at The Langham Huntington in Pasadena, CA.

LTC/CXO Summit

RCare is leading the advanced nurse call movement across the globe with professional installation, support teams throughout the United States, and distribution partnerships in Canada, Europe and most recently in Asia. Contact us: info@rcareinc.com to locate your local RCare representative.