RCare Mobile’s Secure 2-Way Communication

Beep. Beep. Beep. A page loudly rings through to four of the CNAs on staff at Greenwood Senior Homes. There’s a call on level two of the west wing. Help requested immediately. That’s the end of the communication. At this point, none of the caregivers know how urgent the situation is, any helpful details and most importantly whether all or none of them will actually respond to the call.

The most troubling issue with outdated pager systems is that everyone receiving the page might think: “I’m busy and far away. I’m sure someone else will get it.”

This is clearly a problem that can be resolved with better mobile technology like RCare Mobile.

“Senior housing facilities are still using pager systems, and we’ve seen up close how frustrated their staffs have become, especially with the lack of accountability,” said Myron Kowal, RCare’s CEO and founder. “Pagers don’t convey much information about a potentially urgent problem, and don’t allow for two-way communication. Where is the problem? What should I bring? How urgent is it? Who is accountable for it?”

Caregiving staff have admitted to this frustration and have adopted a work-around strategy of  resorting to their own personal smart devices to enable the two-way communication they need when responding to calls. This poses several HIPAA-related problems including a breach to facility security and patient privacy. It also poses an unwelcome distraction in the form of personal communications and the access to various social channels in a busy care environment.

“We knew there needed to be a better solution that was faster and easier to handle, that enabled professional messaging, but didn’t allow access to personal social media. We created a HIPAA-compliant mobile platform called RCare Mobile, for nursing staff to securely and quickly communicate and respond in real time to real issues, really fast.”

RCare Mobile uses smartphone-like handsets through which caregivers receive alerts as well as detailed resident information and location. They allow voice and text communications with other staff including the I Got It button, letting other staff know who is responding to the call.

Learn more about how RCare MobileTM can empower your Caregivers. https://rcareinc.com/products/rcare-mobile/.