Shouting “Call 9-1-1” to a crowd of onlookers in a medical emergency doesn’t work. Instead, it’s better to identify a specific individual to make the call. Why? Because if you don’t, the call might not get made. Scientists call this the “bystander effect” or the diffusion of responsibility. When everybody is responsible, no one is accountable.
This is one of several reasons why pager systems are inadequate for senior housing communities. When a resident needs help, every pager goes off. Who’s accountable for responding to that call? No one knows.
With RCare Mobile, accountability is guaranteed. When the call for help goes out, the nearest available staff member responds using the “I Got It” feature to let other staff know that they are handling it. Now you know who is accountable, every time.
Find out more about RCare Mobile and RCare’s War on Pagers.