Why privacy matters with the latest and greatest nurse call systems.

RCare with shadow

Our customers know RCare as the industry leaders, the head innovators. Usually that means a helpful new technology, a new thing that goes beep. Not this time. Today we’re leading the industry in an entirely new way: privacy.

We realize that this might raise a few industry eyebrows. But nurse call systems are no longer the simple, one-dimensional products of 20 years ago. The ever-increasing need for interoperability and integration with EMR and population health systems necessitates a more secure approach. And while all that new functionality helps deliver better care, it also demands additional responsibilities from companies like ours. That’s why we at RCare have decided it’s critical to ensure that all our solutions are HIPAA-compliant.

The Health Insurance Portability and Accountability Act (HIPAA) regulates, among other things, the use and disclosure of protected health information. That is, it establishes guidelines for keeping private medical data private.  It’s an important issue for our customers and so it’s important to us, too.

Turns out that becoming HIPAA-compliant isn’t a small thing. In fact, people familiar with our plan often asked us why we were even bothering, since none of our competitors seem to be doing it. The answer is that we want to be proactive, to get out in front of these issues. Taking a “wait and see what happens” position struck us as an irresponsible approach to privacy and security. We know where the industry is going. We know because we’re taking it there ourselves. So why wait until a crisis occurs? Why wait until someone’s medical data is not safe and private? We think now’s the time to address HIPAA compliance.

Our customer facilities already know all about HIPAA, but to make sure RCare matches their level of compliance we had to take a careful look at a lot of different areas, from the way we design our products to our own internal practices. We now have policies on how to secure client data, like making sure protected information is encrypted at every stage of use. We have performed risk analysis and mitigation. We have rigorous policies about breach notifications, so our customers will always know exactly what is going on with their data. On top of all this we have done extensive training to make sure that everyone at RCare understands these policies and practices–including how important they are.

Going forward we want all our customers to know that even as their care models are being enhanced through our newest and most innovative features, their privacy and security are guaranteed.

You’ve always known that RCare’s got the most advanced nurse call solutions. Now you know that RCare’s also got your back.