RCare is hitting the road to introduce the Pretty Pretty Pendant around the country.  Looking for us? Check out the Environments for Aging Expo and Conference.

Stop by and visit us at booth number 201! The Expo Hall is open Sunday, April 10: 4:30pm – 7:30pm; Monday, April 11: 11:00am – 4:00pm; and Tuesday, April 12: 8:00am – 11:00am.Want to arrange a demo? Contact us at info@rcareinc.com.

Stop by and visit us at booth number 201! The Expo Hall is open Sunday, April 10: 4:30pm – 7:30pm; Monday, April 11: 11:00am – 4:00pm; and Tuesday, April 12: 8:00am – 11:00am. Want to arrange a demo? Contact us at info@rcareinc.com.

 

About Environments for Aging

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The Environments for Aging Expo & Conference offers the latest strategies and ideas for creating functional and attractive living environments for our aging population. During this comprehensive three-day learning experience, attendees network with peers while learning the latest innovations and best practices in senior-friendly design for long-term and residential care settings.

Location:
Austin Convention Center in Austin, TX
Dates: April 9-12, 2016
Time: Sessions begin at 8:30 a.m. on April 9 and conclude at noon on April 12.

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PROBLEM:
As we transition from the Gen 3 to the Gen 4 locating system, there have been some inevitable questions about compatibility that this week’s tech bulletin will attempt to clear up. While there are software changes that accompany G4, the changes are mainly upgrades made to the wireless network hardware and pendants. In short, G4 is backwards compatible and will work with G3 equipment, but G3 is not forward compatible with G4.

 

TECH SUPPORT SUMMARY:
1) The servers, with free a software upgrade, are compatible with both G3 and G4 equipment and can run both generations of equipment at the same time.  However, the wireless network equipment itself, Locators, Repeaters, and Master Receivers are not compatible with the other generation.
2) The only changes made to any transmitters were the WTC Pendants.  All other transmitters will work with both systems.  Ex: There are no new G4 BP-7RWR Pull-cords.
3) G3 Pendants will work on G4 wireless network equipment, but G4 pendants will not work on G3 wireless network equipment.
4) G3 and G4 equipment look the same from the outside, so it is important that you check the label to ensure you’ve received the proper product.  Ex: LT-490 =G3, G4LT-490 = G4
Acceptable Wireless Network Configurations:
Unacceptable Wireless Network Configurations:
Acceptable Pendant Configuration:
Unacceptable Pendant Configuration:

SOLUTION:

Please use this as your first source for any compatibility questions. If you have any other questions about compatibility issues or how such a transition would work for an existing facility please contact RCare Technical Support at 585-671-4144.

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RCare is taking to the road for the next few weeks,  introducing the Pretty Pretty Pendant at trade show and conferences around the country.  Looking for us? Check out LeadingAge Illinois, and ISC West.

About LeadingAge Illinois

LeadingAge IL Annual Meeting & Exhibition offers a premier forum to showcase products and services to an elite group of members that are interested in finding the most innovative solutions for their communities.  

Location:  Renaissance Schaumburg Convention Center & Hotel, 1551 Thoreau Drive, Schaumburg, IL 60173

Dates:  April 5 – 7, 2016

Time:  Sessions begin at 7:30 a.m. on April 5 and conclude at 12:00 p.m.on April 7.

About ISC West

ISC West is the largest security industry trade show in the U.S. Meet with technical reps from 1,000+ exhibitors and brands in the security industry and network with over 28,000 security professionals.

Location: Sands Expo Center, 201 East Sands Avenue, Las Vegas, NV 89109

Dates: April 5-7, 2016

Time: Sessions begin at 8:30 a.m. on April 5 and conclude at 4:30 p.m.on April 7.

Will we see you at any of these conferences? Tweet us at @ResponseCare and let us know! For more information on RCare, please visit www.rcareinc.com or email info@rcareinc.com.

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PROBLEM:
Service Reports are not being configured which are mandatory for proper monitoring of the system’s functionality. An improperly monitored system is a major issue.

 

TECH SUPPORT SUMMARY:
Response Care does not monitor individual systems. The responsibility of monitoring the system rests on the facility, but it is the distributor’s responsibility to ensure the facility has been given the tools to do so. If you so choose, you can also monitor the system, but it must be done. We usually do not find out until a major problem has occurred. A typical scenario is an issue whereby a resident or family member complained about hitting an emergency call device. Another scenario is when a staff member is having problems with the system restoring an incident from a device that has been restored. Then after looking at the wireless network settings we identify that there is a locator(s) that has been down for several months. Then we observe that there is nobody being notified of any low battery or missing supervision alerts since the time of installation.

 

SOLUTION:

It is the responsibility of the distributor, and thus the installer, to communicate reporting capabilities as well as coordinating the reporting expectations with the facility. Those who will carry the responsibility of monitoring the system need to be added in as a message receiver. Message receivers for a Service Report can be added either as an email or an email to text http://www.emailtextmessages.com/. The functionality of these message receivers also needs to be verified prior to a system going live. It is not enough simply to configure and assume it is working.
Step 1: Add Message Receiver
Step 2: Add New Message Receiver
Step 3: Create Service Report

 

Step 4: Create Report

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Response Care, Inc. (A.K.A. RCare), is honored to announce they have been awarded the Rochester Business Journal’s 2016 Health Care Achievement Award Honorees in the Health Care Innovation category.

The Rochester Business Journal chose 21 individuals and two organizations (RCare being one) for its 14th consecutive year of awards celebrating the impact of healthcare innovation in the Rochester community.  The Health Care Achievement Awards recognize excellence, promote innovation and honor the efforts of individuals and organizations who are making a significant impact on the quality of health care in Rochester. The awards honor the best that Rochester has to offer.

RCare’s Myron Kowal, a veteran attendee of this exclusive awards ceremony, was delighted to learn his organization had been selected.

“I have been attending this ceremony for years and am delighted that I will be able to be on stage with some inspiring innovators in the Rochester area,” said RCare CEO, Myron Kowal. “I am proud of the RCare Innovative team for honing and releasing the latest in Nurse Call technology, the G4 Advanced Locating Protocol. This new, ground-breaking technology is ultimately what secured us the award.”

Since 2006, RCare has been devoted to improving the lives of elders around the world. Beginning in the Rochester, New York area, RCare continues to flourish and now serves facilities throughout the United States, Canada and most recently into Europe.

The honorees in all categories will be featured in the Health Care supplement in the Rochester Business Journal.

For more information on RCare, please visit www.rcareinc.com or email info@rcareinc.com

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PROBLEM:

We will be switching our public IP address for our remote support server within the next few weeks. We are upgrading our remote support system to a new hardware and operating system to assure the reliability of the system. We are also moving to a different Internet provider for increased bandwidth.

 

TECH SUPPORT SUMMARY:

Currently our Public IP address resides on 24.97.90.141 and only this IP address. It will be moving to 209.252.247.24/29 netblock. The range of IP addresses will become 209.252.247.25 through 29.252.247.30 with a netmask of 255.255.255.248. Normally, opening Outgoing Port 1194 and entering in a valid Gateway and DNS into the cube’s network configuration will be enough to get the facility’s nurse call system on remote support. However, some facility’s IT staff requires that this outgoing port be limited to the specific IP address of our Remote Support Server in order to prevent unwanted guests. Given the nature of the variety of different hardware and firewall configurations, we cannot provide a universal set of instructions for how to ensure this transition goes smoothly. This change is the responsibility of whomever manages the firewall configuration for these facility’s.

 

 SOLUTION:

It is paramount that you contact your facility IT department or whoever manages the facility’s firewall to verify whether or not they have configured their firewall to point to our public IP address. If they have, they should add the new network information immediately. Sites that are restricting outgoing port 1194 need to add in the new range and keep the old address until the transition has been completed to assure a minimal service interruption.

American PendantOur Pretty Pretty Pendants have been a Pretty HUGE success!  Needless to say, we’re Pretty excited.

We know seniors can sometimes resist wearing bulky, ugly PERS pendants. And who can blame them? It can seem like putting on an embarrassing badge of frailty. All of which made us wonder: Why do pendants have to be ugly?

Turns out, they don’t! It isn’t an actual requirement. (We checked).RC-PPP

While we knew at least some seniors and senior living facilities would be interested in our new, Pretty Pretty Pendants, we didn’t realize that we’d sell out immediately. But don’t worry, we’re making more. Want to get yours sooner rather than later? Get signed up for our Pretty Pretty Pendant waiting list, and get it pretty soon.

New shipments are expected soon, so contact us to add your name to the waiting list today!

Please visit https://rcareinc.com/contact/.

March 7, 2016 Rochester, NY – – RCare, Inc. is honored to announce that CEO Myron Kowal has been chosen to serve on the prestigious Executive Advisory Board of Argentum.

Previously known as the Assisted Living Federation of America (ALFA), Argentum is the largest national association dedicated to professionally managed, resident-centered, senior living communities and the seniors and families they serve.  Kowal’s RCare has been leading the nurse call and monitoring industry since 2006, making them a valuable asset to this executive advisory board.

Myron Kowal has a long list of accolades and leadership roles under his belt including providing services for Habitat for Humanity and the Greater Rochester Area Partnership for the Elderly (GRAPE). He is also a recent recipient of the Rochester Business Journal 2016 Health Care Achievement Award for Innovation.

“Technology is changing the way care is delivered, while enhancing the professional caregiving experience,” said Kowal. “I am honored to help advance Argentum’s mission to improve the lives of seniors and those who care for them, as technology continues to play even more of a critical role.”

Motivated by a passion for the senior community and caregivers, RCare is a fixture at industry events such as the Consumer Electronics Show, the American Health Care Association, PEAK, LTC/CXO, Environments for Aging (EFA), Eden Alternative, Argentum, and LeadingAge. They will have a large presence in booth #408 and be sponsoring ancillary events at the upcoming Argentum Senior Living Executive Conference in May. The Argentum event will take place May 10th from 10:00am-1:30pm and May 11th from 10:15am-1:15pm in Denver, Colorado.

About RCare:RCare with shadow

RCare is a provider of UL 1069 tested wireless nurse call and personal emergency response systems for the entire spectrum of eldercare and senior living. RCare components integrate into a variety of healthcare communication systems to create efficient and verifiable responses to medical emergencies. RCare works together with distribution partners to build individualized, flexible and seamless systems to enhance professional caregiving teams and their residents.

 

About Argentum:Argentum_Logo

Argentum is the largest national association dedicated to professionally managed, resident-centered senior living communities and the seniors and families they serve. Since 1990, Argentum has advocated for choice, accessibility, independence, dignity and quality of life for all seniors.

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PROBLEM:

Notification chains are being configured with too many message receivers and too short of a repeat duration, which causes encoder queue logjams, caregiver burnout, and damages facility’s trust in the product.

 

TECH SUPPORT SUMMARY:

Below is a comparison of the disparity between two (Non-hypothetical) scenarios that accomplish the same thing. Each has 10 CNA’s and an escalation at 3 minutes that adds 5 nurses for a total of 6 minutes of alerts. Scenario one uses common capcodes and a repeat duration of 90 seconds.   Scenario two uses individual capcodes and a repeat duration of 60 seconds. As each page requires approximately 4 seconds of processing, if the incident is not restored for the entire 6 minutes it’s the difference between 4 pages that takes a total of 12 seconds of processing and 75 pages that takes up the entire 6 minutes.   In scenario two, if you were to receive a second alarm during this 6 minute window it is highly probable that it will fail to send them on time rendering the notification configuration inoperable.

 

 SOLUTION:

  1. Discuss specific notification requirements/expectations with facility prior to installation.
  2. Trim down your notifications by using common cap codes.
  3. You should never have more than 3-4 message receivers per link.
  4. Your “Seconds between repeat notifications” should typically be no less than 120 seconds.

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RC-PPP 2In March, RCare will be stealing the spotlight at the LeadingAge Peak Leadership Summit, where we will introduce our new lightweight, waterproof Pretty Pretty Pendant. This push-button pendant, available in a variety of patterns and designs, can be worn as a wristband or necklace.  We have two distinct designs for our Pretty Pretty Pendant Series: a fashionable, beautiful and sleek design for those who don’t wish to sacrifice elegance for security and also our latest model, the Patriot Pendant. This is a symbol of liberty, freedom and independence that can be worn proudly by any American.

“We’re really passionate about combining style with function,” said RCare CEO Myron Kowal, “These beautiful pendants can be worn in the shower, out in the garden, anywhere really, and they provide peace of mind to the wearer and carer. They’re also nice looking. We think this is an essential piece to actual compliance.”

The Peak Summit, held March 14-16 in Washington, D.C. is a unique conference that brings together the highest-level executives and business leaders in the aging and technology industry, and fosters education, strategic thinking, and networking.

RCare’s Myron Kowal will be sponsoring a reservation-only Aging 2.0 Fireside Chat on the Sunday evening leading up to the conference. The event,  hosted by Aging 2.0, features roundtable panelists speaking on  “Digital Aging: Successful Technology Implementation in Senior Care.” Panelists include  include Kowal of RCare, Pete Celano of MedStar and Charlie Hillman of GrandCare Systems. It will be moderated by Laura Mitchell from Laura Mitchell Consulting (LMC), an expert in marketing and growth strategies for the aging industry.

For Reservations
https://www.eventbrite.com/e/aging20-washington-dc-digital-aging-successful-technology-implementation-in-senior-care-tickets-22199669810
Early Bird sales until Friday, Feb 26 at 5pm
General Admission from Feb 26 at 5pm –  March 9th at 5pm
Last Minutes tickets available after March 9th, until 6pm on March 13th

Fireside Chat
Where: Stone’s Throw Restaurant, Marriott Wardmann Hotel
When: 7:00-8:30pm, Sunday March 13th
7-7:30pm Networking/Registration
7:30-7:35pm Welcome & Introduction to Aging 2.0
7:35-7:45pm Opening Remarks by Myron Kowal, CEO of RCare
7:45-8:15pm Roundtable Panel Discussion, moderated by Laura Mitchell of Laura Mitchell Consulting
Panelists: Pete Celano (MedStar), Myron (RCare), Charlie (GrandCare), John Rydzewski (Direct Supply)
8:15-8:30pm Networking Cocktail Reception