When a resident at Columbia Healthcare nursing home triggers their nurse call system, they get help fast. Every time. How do we know? We compiled a list of every call in 2015 and analyzed the data. The average response time was 2:56. That’s from January to December, first shift through third, day in and day out. The whole year. Just under three minutes.
But we dug deeper, because an average doesn’t always tell the whole story. When you go over to Bill Gates’ house, the average net worth of people in the house is a deceptive $40 billion dollars. That’s why, in addition to averages, we need to know how much variation there is in the data. Did some people wait really long times and others get lightning fast service? Nope. The wait times were very consistent. The standard deviation (the average distance away from the average wait time) was only nine seconds.
That’s how we know that Columbia residents not only get rapid responses, but that they get them reliably.
We could tell you that RCare is partly responsible for these great numbers. But we don’t have to.