RCare News & Blog

Pioneer Network: Culture Change the RCare Way

Pioneer Network: Culture Change the RCare Way

RCare is going to the Pioneer Network annual conference later this month, and we’re extra excited this year. Why? Because this year’s focus is one of our favorite subjects: individual culture change. Nobody — caregiving staff or residents — wants their senior living community to be impersonal and institutional. We can all agree that we want a warmer, more home-like environment for each and every person. But how do you achieve it? We’re here to show how Person-Directed Culture Change can be done, the RCare Way.  

The forward-thinking Pioneer Network conference showcases all kinds of innovative best practices in the long-term care culture change movement. More than one thousand people will gather to learn, network, and inspire each other. And all of them care deeply about changing the culture of senior living.

This years theme, “Be the Future,” puts the focus on personal choice, dignity, and respect. These, as we know, are the hallmarks of self-determination and purposeful living. At RCare, these same values underlie everything we do and every product we design.

“We use the RCare system to ensure that the residents get the care and services they need at the time they need it, or as rapidly as they need it. It’s helped with accountability. It’s helped with efficiency. It’s really helped in terms of caregiver burnout. And it’s helped in terms of resident satisfaction and safety.”
– Janelle Zacho, Director of Nursing at Columbia Healthcare Center



Do you want your residents to retain their independence, and move freely throughout your facility, while staying safe? Check out our GeoPendant. You can custom-define the safe zones for any resident, and receive discreet alerts if the resident moves outside the zone. You can pinpoint their location and help them if they need it. Keep them safe and independent. It makes a difference.

Do you want to assure your residents and their families that calls are responded to quickly? Check out our RMetrix Reporting Package, integrated into every system we make. Supervisors can see data on response times by shift, by group and by person, to let you know how you’re doing, see patterns, and know where improvements can be made. It’s good for the care staff. And it contributes to the safety and satisfaction of the residents. It makes a difference.



Do you want to protect your residents privacy? With the RPhone, your staff have the best communication tools available. They’ll use locked-down smartphones to coordinate with each other, communicate with the resident, get more information, and reassure them. The system gives your staff complete information about the resident before they answer the call. You can minimize duplication of effort and ensure that no calls go unanswered with the “I got it” feature. And best of all, there is no access to the internet or social media, no cameras. It protects your your facility from the risk of privacy violations. It preserves your residents’ dignity. It makes a difference.

RCare can help you achieve positive changes in senior living. Come see us during the conference. We’d love to hear your ideas.

2017 Pioneer Network Conference
July, 30 – August 2, 2017
Hyatt Regency O’Hare
Rosemont, IL
More info

RCare Reporting: The Best Just Got Better

RCare Reporting: The Best Just Got Better

RCare's RMetrix v2You’ve seen the advantages of RCare’s big-time native reporting and analytics. RMetrix, the free reporting package included with all RCare Nurse Call platforms, gives you the information and call analytics you need by person, by shift, or by group. With it, you can increase efficiencies, identify trends, and improve the quality of care.

And now it just got better.

We have recognized the changing needs of our clients and we used that information to completely overhaul our reporting, customized to your needs. Introducing RMetrix v2, a revamped RCare reporting technology providing the most modern, scalable, and customizable reporting and analytics for senior housing communities with one or more sites. Here’s what’s new:

Multiple Output Formats

Output reports in your choice of format:

  • Display them on screen
  • Download them as PDFs
  • Export them as .csv files

Pre-scheduled delivery, or on-demand:

You can choose to receive the reports in scheduled emails, or get them on demand whenever you want them.

Built-in Reports:

RCare RMetrix reportingOur comprehensive list of built-in, pre-designed reports gives you many choices for what information to get and how. You can use filters like date, group, incident outcome, and more.

  • ADLs by Individual Residents
  • Calls by Hour
  • Incident List
  • Resident List
  • Call Distribution Across Multiple Shifts
  • Incident Exceptions
  • Longest Response Times
  • Frequent Resident Callers
  • Check-In Report
  • and so much more…

Plus, you will receive additional built-in reports with future updates. Completely free.


Our new reporting engine also includes a Report Designer. If you don’t see exactly what you’re looking for in our extensive list of built-in reports, you can tailor your own report. Don’t have time to write your own custom reports? That’s okay, too. RCare’s team can create made-to-order reports for you, giving you full-service, custom-built reporting for a low added fee.

But wait, there’s more…

  • Built-in graphs for easy trend analysis
  • Professional, branded report output

Now shipping:

This new reporting is a part of all RCare installations, and it’s shipping now. It’s just one more reason to switch to RCare’s comprehensive emergency nurse call and monitoring technology.

Are you already an RCare client? Contact your RCare Trusted Integrator to request an upgrade.

RCare’s reporting was already the most versatile and easy-to-use in the industry. And it just got even better.

Celebrating Independence with RCare

Celebrating Independence with RCare

In light of the recent celebration of Independence Day, we’ve been reflecting on the importance and meaning of independence for the birth of our country. Why is it so important? We see it in every stage of life. As kids grow up they seek and require more independence. As we age, our independence becomes even more important. We will do anything to stay more independent and empowered.

RCare's Pretty Pretty Pendant and Patriot PendantThis got us thinking, and we realized that independence is one of the foundations that underlies everything we do. More independence for residents. More independence for caregivers. More independence for administrators.

It’s why we created the Pretty Pretty Pendant and the Patriot Pendant. We know that community residents may need to call for help. And we thought, in order to have the independence and peace of mind that comes with a pendant, we needed to provide something that the resident wanted to wear. It’s a simple solution, and we’ve discovered that it makes the residents happy. And, it also makes them more likely to wear them.

RCare's GeoPendantIt’s why we created the GeoPendant. We know some residents need extra help being safe, but would like it to come without embarrassing alarms and bells. And what about those residents that don’t need those safety limits? How could we create something that could be customized, individually for each resident? The GeoPendant is a sleek push-button pendant, and it’s something more too. With the GeoPendant, caregiving staff can define safe zones for the residents that need them. That means, everyone can just go about their day. But if certain residents move outside their defined safe zone, care staff will be notified, and provided with the senior’s location, so they can offer assistance as needed.

It’s why we created environmental sensors. Community residents can rest assured they can remain safe and comfortable in their homes. Environmental sensors monitor things for the entire community. If something is wrong, for example the temperature is too low or too high, or a faucet overflows, the sensors will automatically send out an alert so that facility staff can intervene before the situation becomes an emergency.

It’s why we created the BCube, the best little nurse call system ever. We know how hard caregivers work. And we know that we can increase their independence by offering the best technology on the market. We’ve met a lot of caregivers in our line of work, and we’ve seen many working with outdated technologies, that hold them back from their goal of providing the best care possible. We realized that the most advanced nurse call systems, like our RCube, might be beyond the budgets of the smaller communities. But we think those community residents deserve the best care, and their caregivers deserve the best tools. So we sent our designers back to the drawing board to figure out how to re-engineer our best system for the little guys. And they came back with the BCube. It’s a full-featured, advanced nurse call system. But now it’s a good fit for smaller communities and their smaller budgets.

We value our independence just like our clients and their residents. We hope you all had a wonderful Independence Day. And we want you to know that, even after the parties have ended and the fireworks have been put away, we’re still here for you.

Why RCare’s RPhone is Better Than “Their Phone”

Why RCare’s RPhone is Better Than “Their Phone”

RCare wants to protect you with RPhone.

Social media is everywhere and while it’s a wonderful way for families and friends to keep in touch, it can also be an extremely dangerous HIPAA liability. But don’t take our word for it. Here are just a few recent McKnight’s headlines that will shock you. These are actual headlines. And they’re scary.

Nursing home employee charged in Snapchat video of showering resident

Officials face scrutiny after SNF employee shares photo of deceased resident on Snapchat

Nude Snapchat of resident leads to felony charge for SNF employee

What do all these cases have in common? It was staff members using their personal cell phones while working. Why? Because so many pager-based systems don’t provide the communication capabilities that employees need. So, they resort to their personal phones for staff communications which already presents a HIPAA risk. Add to it the temptation of using their cameras and social media and you’ve got a lawsuit waiting to happen.

HIPAA-compliant RCare RPhone nurse call system, not "their phone"All three of these cases all could have been prevented with RCare’s RPhone.

The RCare RPhone is a HIPAA-compliant, secured and locked-down mobile caregiving device. It eliminates the need for personal cell phones.

Investigation launched over Snapchat video taken by SNF worker

Tell your staff to leave their cell phones in their lockers. With the RPhone, your staff will have all the features of a smartphone, except for the ones you don’t want. No photos. No access to the Internet. No social media. No access to protected health data off campus.

What can RPhones do? Receive nurse call alerts. Talk with residents. Claim calls with the “I got it” feature. Receive complete information about the resident who called. Access data over the company’s internal WiFi. Collect information, including which caregiver(s) received the alert, who claimed the alert, which caregiver entered the resident’s room, the duration of the visit, services rendered and the caregiver notes.

The RPhone is better than “their phone.” It is completely encrypted and HIPAA-compliant. It does not allow photos to be taken, does not have access to the Internet or personal social media platforms. It connects to internal campus WiFi, and will not function off campus to protect private data. It is economical and efficient.

RPhones are equipped with NFC readers, allowing responders to check in and out of the point of care as well as immediately document what services they performed for billing and accounting purposes.

The technology you choose for your community could have a big impact on your exposure to privacy risks.

SNF workers allegedly posted videos of residents to Snapchat

Don’t let this happen in your community. Get personal phones out of the work place. RPhone. (Not “their” phone.)

RCare Nurse Call Receives STEP Global NY Exports Grant, Expands into Africa

RCare Nurse Call Receives STEP Global NY Exports Grant, Expands into Africa

RCare, a global provider of UL-1069 listed wireless nurse call and personal emergency response systems, announced their recent win of the State Trade & Export Promotion (STEP) Global NY Exports Grant. This program was designed to increase the number of New York-based small businesses that export goods globally, and to increase the value of their exports.

Africa HealthThe grant will send RCare to showcase their nurse call offerings at the Africa Health Exhibition in Johannesburg, South Africa June 7-9. This healthcare exhibition is one of Africa’s largest, with over 9,000 healthcare professionals in attendance. RCare was the only nurse call technology selected for this exclusive opportunity.

Myron Kowal, CEO of RCare, says RCare’s BCube system could have a huge impact on the care of people in Africa. The BCube is a full-featured wireless nurse call system, but is designed and priced exclusively for small campuses, which is perfect for rural parts of the world with a limited budget and smaller facilities.

“Rural and remote areas need the rich features of an advanced nurse call and monitoring technology, but their facilities are often small and cannot afford the price tag,” said Katya Kowal, Director of International Sales at RCare. “We are humbled to have this opportunity to enter into the African healthcare market with our BCube, which was designed just for small communities.”

For more information about the BCube, visit RCare’s BCube page.

RCare Selected for Exclusive Innovation Forum in Florida

RCare Selected for Exclusive Innovation Forum in Florida

RCare is heading to Florida in June. We’ve been invited to be part of the exclusive Senior Living Innovation Forum. This event is for “the nation’s premier owners and operators of senior housing, who are leveraging bold and creative thinking to deliver engaging and distinctive care environments.” RCare was honored to be included in this prestigious group.

Executives attending the conference can expect to explore the possibilities for improving care improving care using innovative technologies, as the industry edges “from a real estate-reliant industry to one driven by technological solutions.”

At the peer-led forum, participants will network with other C-level executives from the industry, and showcase their latest senior housing innovations, such as the RCare BCube nurse call system for small campuses.

Dubbed “the best little nurse call system ever,” The BCube is a full-featured nurse call system designed for smaller campuses of under 128 beds, and priced for smaller budgets. The BCube has everything you expect from our most advanced nurse call systems, including detailed reporting and analytics. Caregivers can use our HIPAA-compliant RPhone smartphone handsets to receive alerts, talk to residents and claim calls with the “I Got It” feature. Residents can choose from our beautiful Pretty Pretty Pendant and Patriot Pendant push-button alerts. Sleek and attractive, they can be worn on neck loops or watch bands.

We’ll also be showcasing our new GeoPendant. This sleek pendant does double duty. It’s a sleek, attractive push-button alert device. And it can also be used to send discreet alerts to caregivers when a resident move outside of a designed safe zone.

We’re also excited about our environmental monitoring devices. Our nurse call systems can connect to a variety of remote monitoring sensors from activity sensing devices to floor pressure mats to bed/chair mats, to temperature devices to water detection devices.

Participation in the Senior Living Innovation Forum is by invitation only.The Senior Living Innovation Forum was developed to showcase owners and operators who are leveraging bold and creative thinking to deliver engaging and distinctive care environments.

Senior Living Innovation Forum
June 4 – 6, 2017
Boca Raton, FL
More info

Mother’s Day: The Sweetest Day of All

Mother’s Day: The Sweetest Day of All

Mother’s Day can actually be traced all the way back to the ancient Greeks and Romans. But the more modern-day precursor was in the mid-1800’s, with the formation of “Mother’s Day Work Clubs,” that helped women with childcare. After the Civil War, these clubs became peace organizations, to promote reconciliation between former Union and Confederate soldiers. In 1914, President Woodrow Wilson officially established the second Sunday in May as Mother’s Day.

“More phone calls are made on Mother’s Day than any other day of the year. These holiday chats with Mom often cause phone traffic to spike by as much as 37 percent.”

This Mother’s Day, as you brunch with loved ones, and enjoy fresh flowers and marvelous spring weather, RCare invites you to reflect with us on the reason we appreciate these amazing women in our lives, and the daily contributions and sacrifices they make for all of us. And, let’s also think about the mothers who are not only caring for children, but perhaps a spouse or aging relative as well. Let’s remember the mothers who are working in the caregiving field too. From CNAs to administration to nurses to doctors to social workers, and everyone else helping provide care for the sick, aged and disabled population.

We truly appreciate the incredible and selfless labor of the mothers in our community, the mothers in care, and of course the mothers in our own families.

Please join RCare in giving an extra dose of appreciation to the moms out there.
We appreciate you and we thank you!

Happy Mother’s Day!

Image source: Wikimedia Commons

RCare Unveils the Secret Word (and Hundreds of Prizes) at Argentum in celebration of GeoPendant Launch

RCare Unveils the Secret Word (and Hundreds of Prizes) at Argentum in celebration of GeoPendant Launch

Myron Kowal at Argentum 2017 for GeoPendant LaunchArgentum is the for-profit senior living executive conference of the year, so it makes sense that RCare is once again making a huge splash with brand new product offerings, games, prizes and more at Music City Center in Nashville, Tennessee, May 1-3. Anyone who’s anyone will be there.

Now here’s the thing you need to do. When you visit the RCare booth #225, make sure to say the Secret Word to win a prize. (Hint: the Secret Word is SWORDFISH.)

GeoPendant Launch at Argentum 2017

Expo Hall Hours
Tuesday, May 2 | 11:30am–1:30pm
Tuesday, May 2 | 4:30pm–6:00pm
Wednesday, May 3 | 10:00am–1:00 pm
Booth 225
To set up an appointment, call 585-671-4144

GeoPendant Launch at Argentum 2017While you’re there collecting your Bluetooth speaker prize and seeing if you qualify to win an even bigger prize, check out our brand new GeoPendant.

These pendants are integrated with RCare’s wireless nurse call systems to function as Personal Emergency Response Systems, so when the wearer presses the button on the pendant, caregivers can come to their aid. But they also wirelessly reports location information and can quietly alert caregivers if the wearer is outside of a custom-designed safe area for the resident. Residents retain freedom and dignity and caregivers retain peace of mind, knowing that their residents are within the safe perimeter.

It’s an especially good solution for mixed populations. You can’t lock the doors on your entire community. What do you do? The GeoPendant is the perfect solution. Come see us at Argentum Booth #225 to find out more.

Of course, we will also be showcasing our RCare advanced nurse call technology solutions, with advanced reporting and analytics, our Pretty Pretty Pendants, all of our remote monitoring and wander management tools as well as our proprietary RPhone, powered by RCare Mobile. This secure mobile handset is the perfect tool for secured, HIPAA-compliant, two-way messaging, learning information about residents and incidents and the accountability of the “I Got It” feature.

And remember, when you come to the RCare booth and say the secret word (swordfish), you not only win a prize immediately, but you will automatically be entered for a chance to win the grand prize! See you at Argentum!

Contact us to set up a demonstration
RCare Inc.
Phone: 585-671-4144
Email: info@rcareinc.com

Mister Jones is Gonna be a Big Star!

Meet RCare’s latest teammate: Mr Gary Jones.
Gary Jones
Sha la, la, la, la, la, la….


Please join us in welcoming Gary Jones to the RCare team. He is our new Director of National Sales and he’s a perfect addition to the RCare staff.

Gary JonesWe have to be honest, we couldn’t help trying to get Mr. Jones to “strike up a conversation.” It wasn’t hard to get him talking. He’s an incredibly smart, compassionate, friendly and personable guy. It was an obvious choice that he had the perfect mix of sales, technology and healthcare experience to be a great fit to our crew. Not to mention, he’s a swell guy who strongly believes in the RCare mission and vision.

He comes to us with a wide background in sales, technology, and health care. Before coming to RCare, Gary worked for the American Heart Association as the Director of Business Development & Corporate Relations. He has also worked for Asus, and the University of Rochester.

Gary attended Cornell University, and graduated with a degree in Biology. At Cornell, he competed on the Division I Track & Field team, where he was a Triple Jump champion. He is an Olympic Trials qualifier in that event as well.

So prepare to be amazed when you say “jump” and he says “how high?”

But Gary is not just about sales, healthcare and technology. In his spare time, he competes in CrossFit competitions around the country. He loves to travel, especially with his fiancée, Sarah. His favorite destination so far is Cairo, Egypt. Even though Mr. Gary Jones has admitted that he doesn’t know any “black-haired flamenco dancers,” we do know that he’s gonna be a big star.

Gary Jones

If you’re going to be on the road, you may have a chance to meet Gary. He’s going to be at HealthTAC in Nashville later this week. You’ll also find Gary at PEAK Leadership Summit in Washington, D.C. He’ll bring along our March 2017 catalog, which showcases all of our advanced nurse call solutions. We’ll also debut brand new products such as the BCube. The BCube offers all of the advanced features and technologies of our flagship nurse call solutions, but is designed, priced and scaled for smaller senior campuses.

Stop by and introduce yourself. We like Gary. We think you’ll like him, too. And trust us, Mr Jones is not only funky, but we know he really is gonna be a big, big star.

LinkIn with Gary
Shoot Gary an Email

Inspiration drawn from Mr. Jones by Counting Crows

Join RCare at McKnight’s Virtual Trade Show

Join RCare at McKnight’s Virtual Trade Show

Your facility is small. Your budget is, too. You know you should be looking into new technology that will help your senior community be the best it can be. But you can’t afford to go to expensive trade shows.

What do you do?

You check out the McKnight’s Virtual Trade Show & Expo. This two-day event is being held completely online. Visit virtual booths. Live chat with representatives from top companies in the industry. See what’s new. There’s even bling! Fill out our brief survey and be entered to a drawing for an Amazon Echo. The expo may be virtual, but the prizes are real. And the best part? It’s entirely free to attendees. No travel expenses. No lodging costs. And no registration fees.

We think it’s such a great idea that we’re a sponsor for this year’s show. Stop by our booth and check out all our great products, including our new BCube, the best little nurse call system ever.

We know that there are a lot of smaller senior living communities out there. Although you’re small, collectively you care for nearly half the seniors in the United States. And we also know that the best technology for enhancing care has been cost-prohibitive.

RCare's BCube for Smaller FacilitiesBut we have smart people working here, so we sent them back to the drawing board to come up with a really great nurse call system, with all the features that RCare customers have come to count on: detailed analytics and reporting, HIPAA-compliance, mobile two-way communication, the “I Got It” feature that tells you who is responding to what call. Most of all we wanted to make it easy for smaller communities to afford. And they did it! It’s called the BCube. Check it out.

So register now for the McKnight’s Online Expo. Then “drop by” our booth on Tuesday or Wednesday. Say hello. Ask questions. Enter our prize giveaway drawing. Network with colleagues and vendors. Attend great, information-rich educational sessions. Earn up to 5 CE credits. And do it all without breaking your budget.

McKnight’s Online Expo is a free and interactive online-only event for LTCN professionals.
March 14 & 15, 9:30am EST
To register: www.mcknights.com/online-expo/section/298

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